Rooms Division Manager

Rooms Division Manager

Tpc Hotel Pte. Ltd.
5-7 years
78000 - 84000 SGD

Job Description

Job Responsibilities:

  • Develops close relationships with guests throughout their stay to foster loyalty and have a good knowledge of the regular guests.
  • Interacts and meets guests in the lobby and at reception on a daily basis and ensures that guests receive warm and personal service.
  • Handles guest complaints effectively and provide the necessary service recovery.
  • Strategizes, plans and implements policies and processes to ensure operations and resources are at an optimum level.
  • Responsible for consistency and coherence between different teams.
  • Ensures that all brand reference guidelines are correctly applied at all times.
  • Ensures that guests are followed up and offered appropriate services of a high standard at all times
  • Supervises the whole department's organisation and operations and ensure operations run smoothly and highest level of service is provided to the guests.
  • He/She is involved in setting up the policies and procedures for the relevant departments.
  • Provide the leadership to the teams and manages the team effectively.
  • Validates the recruitment of all team members.
  • Prepares and implements the department's training plan.
  • Carries out annual performance appraisals for employees directly under his/her responsibility, sets targets and provides support for career development.
  • Conducts departmental meetings for his/her teams.
  • Supervises and coordinates the departments within the Rooms Division. Ensures they are well organised and run smoothly.
  • Respects and ensures respect of labour regulations.
  • Optimises the hotel's occupancy rates
  • Ensures implementation of the sales policy as defined by the brand and hotel
  • Keeps track of the standard of services delivered and meet the service targets set, based on guest comments and quality audits.
  • Keeps close track of what the competition is doing.
  • Is actively involved in the area to keep up-to-date with the needs.
  • Draws up the annual budget for the department and follows up implementation.
  • Manages headcount to ensure it matches the level of activity in line with the predefined budget.
  • Carries out occasional checks and audits on cash operations, activity reports etc.
  • Checks and analyses the dashboard charts prepared by the Heads of Department.
  • Analyses financial results and takes corrective measures as necessary throughout the year.
  • Ensures the application of hygiene, safety and environment regulations.
  • Knows the security regulations and ensures they are duly applied.

Job Requirements:

  • Minimum of 5 years hotel operational experience, Front Office/ Rooms Division essential, 5 star luxury environment preferred.
  • Strong operational background with experience in the implementation and management of brand standards
  • Project professional image at all times through personal presentation/ interpersonal skills.
  • Experience in the coaching and development of a professional management team.
  • Able to initiate contact and establish rapport easily.
  • Efficient organization of time and work.
  • Ability to influence others to achieve common goals.
  • Appreciates and maintains an effective outlet for stress.
  • Excellent numeracy, verbal and written communication skills.
  • Has the ability and willingness to undertake further development.
  • Works under pressure without negative impact.
  • Develops and maintains co-operative working relationships.

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