Senior Engineering Officer (Data Centre)

Senior Engineering Officer (Data Centre)

1-3 years
Not Specified

Job Description

Job Description :

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.
Join us and experience what it's like to be with an Employer of Choice.. Together, let's create a brighter digital future for all. .Awarded at the HR Fest Awards 2020.
Key Responsibilities:
DC Operations Management
  • Perform shift duty to support 24x7 DC Operations or be on 24x7x365 stand-by duties for emegency.
  • Perform Incident escalation (Ensure incidents are responded and attended to, else redirect for 2nd/3rd level resolution base on criticality, impact and SLA).
  • Perform Request Fulfillment to register customer requests.
  • Operate Electronic Visitation Management System (Update Authorizer and customer access request accurately and promptly).
  • Perform access clearance for customers/visitors/Contractors.
  • Generate daily/weekly/monthly/yearly/ad-hoc reports when required.
  • Remote Hand Support (Media Management, Visual Inspection, Reboot devices, staging room, Physical connect/disconnect of HDD, network cable connectivity test, insertion of fibre SFP).
  • Manage equipment movement in Data Centre.
  • Ability to conduct asset tagging, labeling and tracking.
  • Participate and support both the internal and external audit.

DC Facilities Management
  • Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
  • Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System etc) are functioning well.
  • Update and maintain all DC related documentation.
  • Coordinate with various stakeholders to fix the technical issues on time to provide timely support to customers.

Change Management
  • Raise Change Request for Change Management approval.

Customer Management
  • Communicate with both internal and external customer via voice or email.
  • Understand Customer's contractual Service Level Agreements and ensure they are met.

The ideal candidate should be/ possess:
  • GCE O Level or ITE in Engineering / IT with 1-3 years of experience in DC Operations
  • Well versed in Data Centre Facilities and Operations Support as well as Data Centre Operations Best Practices
  • Basic Certificate of Infocomm Technology
  • Familiar with ITLL. ITIL Foundation Level Certification will be an added advantage
  • Ability to multi-task and work under pressure, independently and in teams
  • Good communication skills (both verbal & written)
  • Analytical with good problem solving skills
  • Well organized and able to reschedule priorities as circumstances change
  • Positive attitude and self- motivated
  • Proactive and able to act on own initiative

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

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