Senior / Exec Asst, Patient Billing Services (Financial Counselling)

Senior / Exec Asst, Patient Billing Services (Financial Counselling)

National Healthcare Group
Not Specified
Not Specified

Job Description

Job Description :
Broad Function
  • Mobile Financial Counsellor:
    • EA will provide prompt and quality services to patients. Your role will involve financialcounselling, deposit/payment collection from patients as well as providing various financialadvices to patients.
  • Credit Controller:
    • EA will be responsible to follow up on collection of self-paying and corporate outstandingdebts for the Hospital.

Key Responsibilities and Duties
  • Be Part of Patient Billing Services Team:
    • Duties and Responsible of Mobile Financial Counsellor:
      • Responsible for the financial counselling of inflight patients
      • Counsel and provide appropriate advices to in flight patients on how to managetheir finances, settling of medical bills, etc
      • Perform appropriate means testing for patient
      • Answer enquiries on subsidy schemes and financial assistance schemesavailable to patients
      • Liaise with the respective department (e. g. Medical Social Worker Department)on finance-supported matters such as MediFund/Remission etc
    • Duties and Responsible of Credit Controller:
      • Making outgoing calls to patientlcompanies for payment
      • Answering incoming calls (e. g. enquiries on outstanding bills, how to apply for
      • MediSave deduction, how to make payment, etc. )
      • Ensuring all corresponding via calls and emails are properly documented andupdated into the Hospital system (i. e. SAP System)
      • Provide various financial advices to patient/companies
      • Propose cases to Management for legal actions/proceedings
  • Secondary Duties
    • Perform any other duties as assigned by his/her Reporting Officer

Job Requirements
  • Possesses a minimumGCE 'N' Levelor higher qualification, orcandidate with relevanthealthcare experience will be an added advantage
  • Prior experience in financial counselling, billing and collection in healthcare will be an added advantage
  • Able toprioritise tasks to meet target and timeline
  • Self-motivated with strong interest in learning and sharing
  • Proficient with Microsoft office applications and working knowledge in SAP will be preferred
  • Ableto work independently and proactiveIy
  • Service-oriented,customer focused along withgood communication skills

Please be informed that only applications submitted throughNHG Career Webpage (, WHC Career Webpage (, JobStreet Singapore (, Singapore Medical Association (, Singapore Nurses Association (,, LinkedIn and WHC appointed recruitment agencieswill be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.

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