Senior IT Engineering (End User) Specialist

Senior IT Engineering (End User) Specialist

5-8 years
Not Specified

Job Description

  • Manage a team of desktop engineers deliverables across Service, Risk, Financial and People pillars.
  • Ensures team's service meet the agreed-upon SLAs and highlight/resolve key Risk related issues.
  • Manage escalations, workload, and assignment across the team.
  • Handle and support senior management users (including Management Committee members) and internal senior managers.
  • Drive modernization of the workplace environment to increase productivity & efficiency and support in the digital transformation journey.
  • Bachelor's degree in the field of Computer Science / Information Technology with at least 5 years experience in a similar capacity for financial institutions, of which 2 years leading a team of IT engineers or similar functions.
  • Strong analytical skills to create business reports that provides insight into key data points and present the results of data analysis confidently to senior managers.
  • Ability to guidance and implement technical solutions together with diverse teams across engineering, infrastructure, and application services.
  • Strong experience and independent in handling and supporting senior management users (including Management Committee members) and internal senior managers.
  • Strong understanding in managing collaboration tools (Office 365, Video Conferencing, Telephony) for the employees.
  • Versatile in learning and desire to remain up-to-date with changes in technology.
  • A strong team player and able to work effectively at different levels of the organization with good communication (both verbal and written) skills.
  • Experience in Microsoft Power Platform Management (e.g. Power BI, Power Automate), scripting skillsets is preferred.
  • As most of our VIPs are on iOS mobile devices and next 3 years target to move to mobile world, experience in MacOS and iOS devices, Mobile Device Management (MDM) and mobile security are strongly preferred.

Job Details

About OCBC

OCBC Bank is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with Aa1 by Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC Bank is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker

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