Senior IT Engineering (End User) Specialist

Senior IT Engineering (End User) Specialist

Oversea-chinese Banking Corporation Limited
5-8 years
Not Specified

Job Description

Job Description :
  • Manage a team of desktop engineers deliverables across Service, Risk, Financial and People pillars.
  • Ensures team's service meet the agreed-upon SLAs and highlight/resolve key Risk related issues.
  • Manage escalations, workload, and assignment across the team.
  • Handle and support senior management users (including Management Committee members) and internal senior managers.
  • Drive modernization of the workplace environment to increase productivity & efficiency and support in the digital transformation journey.
  • Bachelor's degree in the field of Computer Science / Information Technology with at least 5 years experience in a similar capacity for financial institutions, of which 2 years leading a team of IT engineers or similar functions.
  • Strong analytical skills to create business reports that provides insight into key data points and present the results of data analysis confidently to senior managers.
  • Ability to guidance and implement technical solutions together with diverse teams across engineering, infrastructure, and application services.
  • Strong experience and independent in handling and supporting senior management users (including Management Committee members) and internal senior managers.
  • Strong understanding in managing collaboration tools (Office 365, Video Conferencing, Telephony) for the employees.
  • Versatile in learning and desire to remain up-to-date with changes in technology.
  • A strong team player and able to work effectively at different levels of the organization with good communication (both verbal and written) skills.
  • Experience in Microsoft Power Platform Management (e.g. Power BI, Power Automate), scripting skillsets is preferred.
  • As most of our VIPs are on iOS mobile devices and next 3 years target to move to mobile world, experience in MacOS and iOS devices, Mobile Device Management (MDM) and mobile security are strongly preferred.

Job Details

Oversea-Chinese Banking Corporation, Limited (Chinese: 华侨银行有限公司; pinyin: Huáqiáo Yínháng Yǒuxiàn Gōngsī), often known as OCBC Bank (Chinese: 华侨银行; pinyin: Huáqiáo Yínháng), is a Singaporean multinational banking and financial services corporation headquartered in OCBC Centre, Singapore. OCBC Bank was born out of the Great Depression through the consolidation of three banks in 1932 — the Chinese Commercial Bank Limited (incorporated in 1912), the Ho Hong Bank Limited (incorporated in 1917) and the Oversea-Chinese Bank Limited (incorporated in 1919).

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