Senior Lead, Data Centre Service Assurance [Job Code 2201101S]

Senior Lead, Data Centre Service Assurance [Job Code 2201101S]

Hr Exchange Pte. Ltd.
2-5 years
68400 - 78000 SGD

Job Description

Due to expansion of our client's business, we continue to look for suitable candidates to work at our client's data centre site. Write to us if you are an individual who has experience in the activities listed below, and is keen to take up new challenges!


  • Manage the process in delivering excellent DC services to all STT GDC inter-departments and customers
  • Manage and oversee customer service levels and deliverables as per MSA commitments
  • Work with inter-department stakeholders to ensure the operations meet the SLA requirements of the customers
  • Incident manager for internal stakeholders during incident management and work with Technical Service Manager during incident and post incident task and closure
  • Work with the inter-department stakeholders regarding incidents/outages to provide accurate and up to date information to internal stakeholders
  • Lead and/or manage the Change/Incident Management and CAB meeting for all sites
  • Service management, measuring, tracking and reporting on operational performance of SG ops
  • Support internal and external compliance and certification audits across multiple sites.
  • Provide strategic guidance & directions to project owners, stakeholders and vendors on continuous improvement for all DC related activities
  • Prepare Request for Proposal/Quotation (RFPs/ RFQs) and other documents required for project budget/estimates/bids /tenders
  • Present/generate/review related progress/health reports to stakeholders and customers
  • Manage and coordinate safety and security related processes
  • Carry out any other duties as and when assigned by the management.


  • Diploma or Degree in related IT/Engineering courses
  • At least 2 - 5 years of relevant work experience in Data Centre environment
  • Broad knowledge in IT Technology and OT (Operation Technology)
  • Good to have knowledge in DC facilities related systems as to cater to operation needs
  • Willing to work OT or shift as and when needed
  • Computer Proficiencies in MS Office - Outlook, Excel, Word & Powerpoint
  • Possess relevant facilities management and/or data centre related certifications, such as ITIL, CDCP, CDCS, etc
  • Familiar with certifications standards, such as LEED Gold, ISO 20000 / 22301 / 27001, Uptime Institute Tier III, etc
  • Familiarity with HSE and physical security will be a plus.
  • Customer centric related soft skills

Please send your cv to

  • [Confidential Information]
  • in word document
  • listing your personal particulars, education qualification and work experience
  • listing your current and expected salary details.

As we are hiring this position urgently, we do look forward to hearing from you VERY SOON!

Only shortlisted candidates will be notified.

EA Licence No: 22C1055

EA Personnel Registration No: R2095104

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