Senior Manager, Operational Compliance and Regulatory Change Management

Senior Manager, Operational Compliance and Regulatory Change Management

Sun Life of Canada (Philippines), Inc. Josephine Collado
8-11 years
Not Specified

Job Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:

  • Review client due diligence documents to determine the risk assessment rating for each client, and approve the risk assessment records entered by Operations staff

  • Present high risk findings to Compliance and the risk committee

  • Implement and execute an ongoing monitoring program that complies with the company's AML / CFT Operating Guidelines

  • Maintain the AML / CFT Operations Procedures, conduct staff training, and implement process improvements where and when needed

  • Identify regulatory change impacts on the business and assist in implementing processes and key controls to comply with the regulations

  • Measure and report on effectiveness of key controls regulatory change controls

  • Determine nature of business activities by assessing the complete submission file and delving deeper into the industry and cash intensive nature of a particular business or role within the business

  • Analyze paid service and open source search results for clients to determine if potential hits can be dismissed or need to be further investigated and documented

  • Document and present client profiles to 2nd line of defence (Compliance) and RMCC (who ultimately approves or denies a high-risk client)

  • Administer a Trust and Corporate Service Provider program that results in proper vetting while creating a faster track through the onboarding process

  • Create and administer an on-going monitoring program that meets regulatory requirements an internal guidelines

  • Identify regulatory developments and RCM events and develop action plans related to those development

  • Measure inherent risks, control environment, and residual risks

  • Manage key controls and change to those controls

  • Prepare and report to various uplines, RO and potential Corporate regulatory functions on the progress and implementation of related work

  • Enter, report and monitor related items for Operational Risk Events for the Operations department


  • University degree or higher required

  • Minimum of 8 years of Compliance, Client Due Diligence and/or Regulatory Change Management experience

  • Minimum of 8 years experience in life insurance industry with preference in high net worth or mass affluent segments

  • Flexibility and adaptability to work in a start-up environment where roles are dynamic and responsibilities my fluctuate with business need

  • Proven industry experience in administering client due diligence and AML/CFT programs at a financial institution (preferably an insurance carrier)

  • In-depth knowledge of MAS 314 Notice and Guidelines

  • Strong interpersonal skills in order to work with Underwriters, Operations staff, Partnership staff, Compliance and Legalto extract and/or present client details

  • Decision making skills with ability to defend a well-documented and researched position

  • Ability to listen and extract key details needed to form a well-informed position

  • Problem solving expertise with ability to work other team members to arrive at alternate solutions

We offer 5-day work, attractive salary, group life and group medical insurance and excellent career development opportunities to the right candidate.
We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).
Job Category:Customer Service / Operations
Posting End Date:

Job Details

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PASSION. We're committed to making life brighter for our Clients - who are at the heart of everything we do. Our passion and purpose have fuelled us for more than 150 years. We're there for our Clients in the moments that matter most. We create opportunities to make a difference in the lives of individuals, families and communities around the world. PEOPLE. We believe in harnessing your intellectual power and developing the best, brightest and most passionate people to serve our Clients. Diversity is our strength. We support an inclusive environment where you're a leader, collaborator, innovator and trusted partner. EMPLOYER OF CHOICE. We're consistently recognized as a top employer. We offer competitive pay, a flexible and progressive benefits programs, total rewards, agile work environments and more. Year after year, we're named as one of the world's most sustainable organizations. We invest in preventing diabetes on a global scale and lead community-based programs to improve the lives of individuals and families where we all live and work. RECENT AWARDS: Glassdoor's Best Places to Work in Canada 2021 Greater Toronto's Top Employers 2020 Canada's Top Employers for Young People 2020 Universum's Top 100 Most Attractive Employersfor Students in Canada 2020 Indeed's Top-Rated Workplaces in Canada 2019 Ready to make life brighter Visit Sun Life Careers

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