Senior Network Support Analyst (CCNP / ITIL)

Senior Network Support Analyst (CCNP / ITIL)

GMP Technologies
Singapore
5 - 12 Years
Not Specified

Job Description

Responsibilities:

  • Works with the Team Leader to ensure effective, seamless support for end users to include
  • Support of applications and infrastructure;
  • Ensure effective hand-offs between global Service Management teams and Regional IT Support Officers;
  • Operate within Service and Operational Level Agreements and performance reporting; and
  • Ensure customer satisfaction levels (for example, as reported in the Customer Satisfaction Survey) are maintained and reflect business requirements.
  • Maintain appropriate documentation (including knowledge bases containing known issues /workarounds and support handbooks) for effective 3rd line support
  • Diagnose all incidents/problems escalated to 3rd line support and identify root cause and actions required to maintain or improve service levels
  • Take part in audits and risk assessments as directed by the Global Application and Security Manager.
  • Participate in disaster recovery rehearsals to prove their effectiveness.


Requirements:
  • Bachelor degree in Computer Science or equivalent
  • Minimum 5 years IT experience with at least 2 years’ experience in a 3rd line role supporting a number of the technologies listed in this job description.
  • Detailed practical knowledge of the operation and maintenance of IT infrastructure and services within a Microsoft technology environment.
  • Experience of working in an ITIL environment; ITIL Foundation certified – preferred
  • Minimum Cisco Certified Network Associate (CCNA), preferably Cisco Certified Network Professional (CCNP) – Routing and Switching, Voice or Security
  • Palo Alto Accredited configuration engineer (ACE)
  • Check Point Certified Security Administrator (CCSA)
  • Strong commitment to excellent customer service.

To apply, please visit www.gmprecruit.com and search for Job Reference: 13855
To learn more about this opportunity, please contact Yingying at [HIDDEN TEXT]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

GMP

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