Senior Officer, Client Service Advisor, Client Fulfillment & Service, Group Wholesale Banking

Senior Officer, Client Service Advisor, Client Fulfillment & Service, Group Wholesale Banking

United Overseas Bank Limited
2-5 years
Not Specified

Job Description

Job Responsibilities

The incumbent for this position is expected to provide Treasury Management/Transaction Banking services and advisory support to the corporate and financial institutional clients globally.
  • Independently consults, execute and acts as a liaison with business partners and clients to ensure requirements are fully met for services requested within the specified timeframes
  • Manage client enquiries for target clients, enhancing client delight and manage client retention
  • Responsible for resolution of client requests/enquiries, leveraging resources across other functional areas to enhance client experience and escalate if the resolution exceeds expected SLAs
  • Participate in client planning to position and deliver the full range of Bank's products and services as part of the overall client relationship
  • Proactively provide advice on the usage of all banking products and services to clients
  • Understand the end-to-end processes and utilizes professional judgment in determining appropriate resolution of client needs within the risk and compliance parameters
  • Identifying training needs for clients and ensuring that clients are well aware of the product/service capabilities and the benefits to them
  • Participate in client management and Sales/RFP opportunities on complex working capital management solutions
  • Perform service reviews and STP guidance
  • Develops client service account plans that enhance the service delivery
  • Monitor and analyze customer volume and revenue figures to identify sales leads for Sales and Relationship Bankers
  • Perform root cause analysis of defects, issues and non-compliance of service levels
  • Provide training on new/or changed special procedures catered to the high value clients and on client specific knowledge
  • Review and provide post implementation services support on the regional/large local deals

Job Requirements

  • Ideal candidate will have a bachelor's degree or at least a diploma holder
  • 2 years of Transaction Banking for Large Corporate portfolio. Those without experience are welcome to apply
  • Should have the skill, ability, experience and confidence to navigate the bank and business partners to ensure servicing tasks and client requests are completed on time
  • Requires excellent communication, influencing and negotiation skills to effectively manage client implementation and service
  • Think creatively to generate value-added services

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

United Overseas Bank Limited (Chinese: 大华银行有限公司; pinyin: Dàhuá Yínháng Yǒuxìan Gōngsī), often known as UOB, is a Singaporean multinational banking corporation headquartered in Singapore, with branches mostly found in most Southeast Asian countries. Founded in 1935 as United Chinese Bank (UCB) by Sarawak businessman Wee Kheng Chiang, the bank was set up together with a group of Chinese-born businessmen. The bank is the third largest bank in Southeast Asia by total assets

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