Senior Product Designer (HeroCare), APAC

Senior Product Designer (HeroCare), APAC

3-5 years
Not Specified

Job Description

At foodpanda, we're on a mission to redefine how technology, food, people and culture all connect across the 150 cities and 12 countries we operate in. Our Tech & Product teams are working on big challenges and complex scalability problems that come with processing upwards of 500 million orders annually. You'll play a key role within highly collaborative, cross-functional and agile squads comprised of frontend, backend and mobile engineers, in partnership with design and product owners.
Our tribes and squads operate in an open and fast-paced environment, with flat structures where everyone has a say. We are building large scale and complex systems where you can impact users on a global level whilst enjoying autonomy to influence within a flexible working environment. Here you can learn, thrive and grow to become a better engineer, designer or product manager.
Senior Product Designer (HeroCare), APAC
We are currently looking for aSenior Product Designer - HeroCareto join the Service Tribe design team. We are part of the Logistics department and we build tools that focus on improving the service experience for customers, riders, vendors and customer service agents - globally.
As a Senior Product Designer for HeroCareyou will be responsible for the overall design of aninterface that helps rider support agents solve issues for rider's. Help us understand the needs of the Rider Support Agents, among other related personas and how we can best enable riders to solve issues independently, quickly and efficiently.
What's on the menu:
  • Understand and solve for the complexities that arise from building a scalable tool that serves global markets with unique needs and SOP's
  • Find a balance between business goals, technological constraints and the users needs
  • Drive it both with the central team with whom you will directly cooperate, as well as by advocating for stakeholders and users needs from the regional teams
  • Involved in the full product development cycle - from brainstorming product innovations, to running user testing and research sessions
  • Simplify the complex and create simple, elegant design solutions used by our users worldwide
  • Collaborate closely with your design and development team members to influence the product direction and design meaningful, user-centric experiences that impact our global businesses

What you can bring to the table:
  • At least 3-5 years of experience in user experience design
  • A digital portfolio that demonstrates conceptual thinking, dynamic user experiences, a data-driven mindset and a knack for designing mobile and web apps
  • Fundamental understanding of visual and system design
  • Experience creating wireframes, user flows, sitemaps
  • Experience with integrating qualitative and quantitative data to inform your design decisions
  • Consideration for long-term sustainability in all design decisions, with a focus on engineering feasibility and business impact
  • Experience working with Figma and other prototyping tools is required

About foodpanda
foodpanda (small f) is the world's favourite way to order food online from the comfort of your home or office. Whether it's getting your hands on your favourite pasta, kebab or pizza, we believe that no one should have to suffer from hunger attacks ever again.
Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners. In APAC, foodpanda operates in over 150 cities across 12 countries. Trivial problems can always become large technical challenges at scale. If you love technology, efficiency and simplicity as much as we do, there is no better place to experience this than in foodpanda.
We always genuinely care about experience, efficiency and scalability. We do not just solve technical problems but build the foundations for foodpanda's operations with the best tools on hand.

About Foodpanda

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