Senior Retail Operations Executive

Senior Retail Operations Executive

Alexander Mcqueen (singapore) Pte. Limited
5-7 years
48000 - 54000 SGD

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

- To provide the day-to-day retail and store operations support to the Retail Manager

- To assist in setting up new stores, maintaining store, and closing down store in Southeast Asia & Oceania

- To assist in managing various pre-opening activities and plan for the new stores

- To follow up the store commercial performances through different sales analysis and productivity reports

- To prepare sales plan and target in collaboration with the Retail Manager

- To participate in the annual budgeting process

- To act as a link between the store line team and the inventory control team

- To coordinate with various departments for in-store promotion activities and events

- To provide administrative support to store

- To enhance customer service and lift up guest shopping experience by collaborating with different teams to organize retail training / development programs for store staff to ensure store operation standards

- To update and maintain the CRM data, follow up the store mailing and customer loyalty program according to the customer profile analysis

- To assist in managing positive customer relations and monitoring customer feedback

- To perform other related ad hoc tasks and projects where necessary


QUALIFICATIONS

- Bachelor’s degree in Business Administration or equivalent

- Minimum 3 years’ experience in in retail operations and/or business supports

- A good team player with excellent analytical, presentation and communication skill

- A fast learner, self-motivated, and able to work under pressure

- Well organised, self-initiative, excellent analytical, presentation, and communication skills

- Good PC skills such as MS Office

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