• The Candidate is expected to support new application systems when they become operational.
• The Candidate shall respond to production emergencies in a timely manner based on client Service Levels as indicated in the Period Contract. This includes bringing up the server (in a crash) or system processes, fixing problems or finding workarounds.
• The Candidate is expected to diligently perform routine checks and to escalate to the clientProject Manager any anomaly detected. The Candidate should show the initiative to alert and conduct troubleshooting together with other system engineers, database administrator (DBA) and outsourced vendors.
• The Candidate shall be committed to meet the Service Level Agreement (SLA) timelines.
• The Candidate shall follow through every issue / problem till closure; and complete the necessary documentation as required by client.
• The Candidate shall assist users and answer queries regarding the supported operational systems.
• The Candidate is expected to interact with the helpdesk agents, end-users and external vendors during application support and problem resolution.
• The Candidate is expected to be on standby support on weekends / public holidays. In the event of scheduled downtime or during a crash, the Candidate is required to be in office during off-office-hours to support the systems.
• Besides application support, the Candidate is also expected to make some code changes/ enhancements that arise from service requests. The Candidate shall follow the client's technical standards and update the necessary documentation.
• The Candidate shall report to the Project Manager the tracking and management of the project timelines and resources that he/she has been assigned to undertake.
• The Candidate shall be prepared to understudy and undertake the development of new applications and maintenance of any existing systems in client system as assigned by the client Project Manager.
• The Candidate shall be able to work independently with minimum supervision. He / She shall also work effectively as a team member among the system support and application development teams.
• Tertiary graduate in Information technology or related disciplines
• At least 5 – 8 years of experience
• Well-versed in preparation of test script and execute test cases
• Good interpersonal skills and able to work well in a team
For interested applicants, please send your resume in MS WORD format to Patrina (Reg no: R1103695) for immediate processing.
Due to the high volume of applications which we may receive for each position, we regret to inform that only shortlisted applicants will be notified.
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