Senior Staff Software Engineer- Agent Workspace

Senior Staff Software Engineer- Agent Workspace

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Job Description

Job Description

Zendesk is looking for a Senior Staff Software Engineer who is motivated and driven to make an impact for the future of customer support. You will be working on challenging problems on the integration to make omnichannel experience possible. This position will be based out of our Asian HQ in Singapore, partnered with dedicated engineers from the team, and working on the building blocks to make outstanding customer support possible.
Our team focuses on the backend side to provide needed pieces so that different product offerings from Zendesk can be brought together into a unified experience. Starting with Support, Chat and Messaging, we are delivering a next generation integrated product that allows our customers to seamlessly use either channel to provide scalable customer support.
You'll be part of this journey, and collaborate with teams in San Francisco, Melbourne, Montreal, Dublin as well as other teams in Singapore, to take on responsibility and provide the needed components and services so the products can operate on top of it. This will be an exciting engineering opportunity as we bring our respective systems to the next level - it will be engineering at scale, in terms of traffic, data and growth, revenue impact, visibility, and strategic significance to the entire business's future.
The ideal candidate will be hands-on technologists who could contribute to application development directly, help with the design and implementation of projects, and establishing proven practices and standards beyond their teams. They love finding simple solutions to sophisticated problems, and care about not only the technical and algorithmic aspects of large systems, but the way they enable other developers to do their jobs.What you get to do every day:

  • Design, code and deliver scalable and reliable backend systems that support our omnichannel strategy.

  • Analyze the shortcomings of existing systems and propose alternatives

  • Ensure scalability, performance, maintainability and security of the technical platform in collaboration with other teams.

  • Identify areas of our product and infrastructure that need improvement and drive fixes to completion.

  • Mentor and guide junior team members by reviewing their code submissions, code pairing, and being a sounding board.

  • Become a key contributor to better working practices across Zendesk.
What you bring to the role:


  • Experience architecting, improving, and operating large scale distributed systems

  • Advanced level knowledge with a server-side technology, like Java, Ruby/Rails or Python/Django

  • Working knowledge with one or more of the following data stores and systems: MySQL, Kafka, Elasticsearch, Redis

  • Solid understanding of architecture of highly concurrent and low latency systems and common tradeoffs with regard to performance, scalability and reliability

  • Passion for understanding sophisticated systems, debugging problems, and pushing solutions to production.

  • Previous exposure to Kafka Streams or Kubernetes is a plus
Culture and Perks

We have around 200 engineers in our Singapore office which is home to our highly successful chat product. We approach work with calm, focus, a sense of humour whilst keeping sane working hours. You will work with encouraging peers that truly care about our customers and deliver value for them. At Zendesk, we also have a culture where ideas come from the bottom up - we have yearly company hackathons!
Perks include stocks, flexible working, $1500 annual training allowance, medical insurance coverage for you and your family, mobile phone allowance, home internet reimbursement, WFH equipment budget, and 4 months parental leave.About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at
Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at.
We believe in service. about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .
For jobs in the US only:If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.
For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.

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