Senior Technical Service Specialist

Senior Technical Service Specialist

Medtronic Cardiac and Vascular
8-11 years
Not Specified

Job Description


Careers that Change Lives
A Day in the Life
Responsibilities may include the following and other duties may be assigned.
    • Provides in-house repair service in a repairing/service center or on-site technical service and support without sales & service quota.
    • Provides technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems.
    • Provides sales personnel with technical data necessary for the demonstration of products.
    • Acts as a liaison between sales personnel and customers on technical issues.
    • May make technical presentations at sales meetings and customer locations.

SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects - from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.
DIFFERENTIATING FACTORS
Autonomy: Seasoned individual contributor.
Works independently under limited supervision to determine and develop approach to solutions.
Coaches and reviews the work of lower level specialists may manage projects / processes.
Organizational Impact: May be responsible for entire projects or processes within job area.
Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments.
Innovation and Complexity: Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties .
Makes improvements of processes, systems or products to enhance performance of the job area.
Analysis provided is in-depth in nature and often provides recommendations on process improvements.
Communication and Influence: Communicates with senior internal and external customers and vendors.
Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decision-making.
Leadership and Talent Management: May provide guidance, coaching and training to other employees within job area.
May manage projects, requiring delegation of work and review of others work product
Must Have: Minimum Requirements
Advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience.
BSc., degree in Engineering (Biomedical or Electronics)
Minimum of 8 years of relevant experience.

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