Senior Technical Services Specialist

Senior Technical Services Specialist

Volt Service Corporation Pte Ltd
Singapore
7 - 10 Years
60000 - 78000 SGD

Job Description


Job Description :
My client is a leading name in the manufacturing of complex packaging components and services to the healthcare industry and now seek an experienced Technical Account Specialist to support multi-national accounts, key development accounts and other customers of my client
Responsibilities:

  • Provide technical assistance relating to products, processes and identify and close opportunities
  • Co-ordinate and administer projects and act as technical interface between customer and functions
  • Lead customers in technical matters relating - service recommendations, product and packaging development, component processing, complementary systems and safety administrations and all other information needed to assure products meet requirements
  • Take a proactive role as technical interface between the customer and business functions - support development of strategies for products and services, interface with customers and account managers to obtain necessary background information
  • Advise on status of internal and external customer linked projects and update cross functional team on technical issues and projects
  • Identify trends in industry and assess evolving customer needs to develop, design and conduct technical studies of products and technologies for generating and supporting the business
  • Promote, present and actively participate in growing the business - lead technical seminars and symposiums with customers and prepare technical presentation and training materials
  • Represent the firm in tradeshows, conferences, seminars and industry forums - prepare presentation, posters and interface with industry leaders on technical topics
  • Act as a liaison between customers, Sales and Laboratories
  • Build expertise in key market knowledge areas over and above the internal trainings
  • Define all customer and technical criteria needed for new product launches, new products and formula development or other development projects
  • Lead special projects as needed
  • Work with Scientific Insights Lab as needed on special customer projects
  • Work closely with QA and Operations on change control and assist customers with technical aspects of change and FAQ
  • Work closely with all other members of Global Technical Customer team to assure open communication and a high level of effectiveness

Requirements:
  • Advanced Degree in a technical field (Chemistry/Materials/Engineering) with at least 7 years experience in technical support, analytical laboratory, research and development or an equivalent engineering role
  • Strong interpersonal skills and ability to influence and manage key relationships across diverse organizational levels, business units and customers
  • Ability to utilize sound judgment and manage multiple priorities with a sense of urgency
  • Ability to anticipate and identify internal and external client needs and make appropriate recommendations
  • Travel of about 30%

Please send your resume in WORD format by clicking the apply button below or contact Abhik Damani on +65 6701 1527 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1544061 (Abhik Damani).

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