Service & Bar Supervisor

Service & Bar Supervisor

Plain Vanilla Bakery Pte. Ltd.
2-5 years
26400 - 33600 SGD

Job Description

The Service & Bar Supervisor is responsible for leading the team on each shift and ensuring that the brand experience, service standards, food hygiene and safety standards are upheld.

Responsibilities:

  • Provide quality control for service, including supervising opening and closing of shifts, monitoring customer service, handling customer complaints, handling transaction/payment issues.
  • Execute Inventory Purchasing and Receiving Procedures.
  • Respond appropriately to challenging service situations and escalating unresolved service challenges.
  • Coordinate and monitor Food Safety & Hygiene practices, compliance of Workplace Safety and Health policies and procedures by Team Members.
  • Interact and serve foods and beverages to customers.
  • Manage service performance.
  • Implement store and equipment maintenance plan.
  • Conduct orientation and training.
  • Supervise, motivate and empower staff.
  • Any other duties that may be assigned.

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