Service Crew / Supervisor

Service Crew / Supervisor

Crown Bakery Pte. Ltd.
0-2 years
21600 - 27600 SGD

Job Description

Scope of Work - Customer Care & Service

. To ensure all guests are greeted in a welcoming way.

. To perform assigned tasks including taking customers orders, serving of food and drinks, food preparation, ensuring guests needs are met.

. To ensure customer satisfaction by solving issues and queries both immediately and efficiently.

. Adhere to all food hygiene standard and procedures.

. Outlet Sales & Management Introduction and recommendation of product items, special promotions and membership discounts.

. Uses techniques on suggestive selling and up selling in order to boost store sales and increase satisfaction.

. Ensure consistency of product presentation, display and branding by checking the quality of the products, menus, marketing displays to ensure that they are good condition and correctly placed.

. Knowledge of all product ordering system.

. To work together as a team when on station.

. In charge of other duties such as replenishing of stations, clearing of tables etc. Maintain cleanliness and neatness of the outlet.

. To perform any other duties as and when required and assigned by immediate supervisors or other representatives of the management.

Competencies

. Guest oriented and service focus.

. Possess good people management, resource allocation skills.

. Possess good leadership and communication skills.

. A team player.

. Responsible and positive working attitude.

. Outgoing, cheerful and self-motivated.

. Willing to work 6 days rotating shift, on weekends and public holidays.

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