Service Delivery Manager

Service Delivery Manager

Company Name Confidential
7 - 12 Years
Not Specified

Job Description

Role and responsibilities

  • Managing the relationship with major stakeholders of the domain
  • Being the primary contact point for the Business IT (project initiation, production incident escalation, budget definition and tracking, strategy, alignment ...)
  • Arranging regular meetings with the Business to track project progress by following the Business portfolio of infrastructure projects, review incidents and review the Service Level
  • Managing the relationship with the business lines throughout Asia. Perform regular Customer Satisfaction survey and propose improvement plans.
  • Overseeing and coordinating the daily service delivery
  • SPOC for GM for any IT Infrastructure topics (audit preparation, cost analysis, etc.…)
  • Organizing and running the different meetings (weekly, monthly, quarterly service reviews …)
  • Budget follow-up and monitoring
  • Produce KPI on delivery based on established SLA

  • University education degree preferred
  • Minimum 7-10 years of experience in IT in Banking/Finance/Insurance
  • ITIL Foundation certified / PMP certified
  • Excellent verbal and written communication skills
  • Direct experience in customer service/account management, business analysis and project management a plus
  • Strong leadership and influencing skills
  • Support and Promote initiative and innovation.
  • Independent, self-motivated and innovative with good problem solving, interpersonal and communication skills, and can foster teamwork
  • Good business acumen, and strong experience with delivering high impact business solutions
  • Regional exposure is preferred

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