Service Delivery Operations Manager

Service Delivery Operations Manager

SearchElect Pte Ltd
8 - 18 Years
Not Specified

Job Description

Key Words: Delivery, Operations, Service Delivery, ITIL, PEGA, Healthcare IT,
Role: Service Delivery Operations Manager
Industry: Technology Consulting, System Integration
Function: Service Delivery and Operations
Location: Singapore
About Our Client
Our client is a global leader in the provision and management of specialist end to end IT infrastructure services and solutions. Their core business is to deliver technology and IT services solutions that support their client's diverse needs across multiple industries.
About the Service Delivery Operations Manager
You are responsible for driving continuous improvement approach for complex services in intricate scenarios such as multi-sites delivery, multi-vendors, and providing high visibility for stakeholders.
About You
Please note: Interested Applicants must be able to work in Singapore.

  • Relevant experience in service delivery management
  • Knowledge in PEGA
  • Experience in Health IT
  • Experience in windows service and batch application
  • Minimum of a bachelor’s degree or equivalent
  • Certification in ITIL Services Management will be an advantage

Key Responsibilities
  • To own and drive activities with internal teams and clients, ensuring comprehensive delivery of work in the Operations.
  • To lead the day-to-day activities of the Operations team and coordinate with managers to develop, establish and maintain project management standards and procedures.
  • To manage client to drive activities to closure.
  • To coordinate the identification of resource needs to support Operations efforts and manage the daily activities of the teams in alignment with project plans.
  • Managing the collaboration with vendors and the budget of the service
  • Setting the priorities and alignment of the service with the client's day-to-day business requirements
  • Providing focus and accountability for end-to-end service context
  • Reporting on the escalations to the client (and reasons for such escalations) in respect of issues with other vendors

If you are interested to learn more about the above job role or any other job opportunities, please apply to this job advertisement or alternatively contact the following consultant:
Danica Pagsisihan
+65 65898787
SearchElect Pte. Ltd. adheres to the Singapore Ministry of Manpower Tripartite guidelines on Non-Discriminatory Job Advertisements which you can find more information about HERE.  If you feel any part of this job advertisement is discriminatory please immediately raise to our attention via [HIDDEN TEXT].  We take these matters seriously and thank you for your cooperation.

SearchElect is a specialist search firm serving the mid to senior level APAC technology talent market with a modern, innovative approach. SearchElect is responding to the current market needs of not just farming resumes or qualifying against key word searches but working as a partner to both our clients and candidates. We have a deep understanding of the IT and Telco services industry from Sales to Delivery of IT Outsourcing and Managed Services across the entire IT stack. This allows us to understand the human equity ecosystem required in the modern workplace from Connectivity, Mobility, Cloud, Hosting, Data Analytics, BYOD, KPO/BPO, B2B2C, UC&C wrapped around Capex to Opex Service Delivery models. We qualify against IQ/EQ and align our candidates and clients career expectations to ensure an accurate and sustainable match.
(Employment agency licence no. 11S4620)

About Recruiter



Functions : IT, Telecom/ISP

Industries : Dotcom/Internet/E-commerce, IT/Computers - Hardware, IT/Computers - Software, Recruitment/Staffing/RPO

Skills/Roles I hire for: Business Development, Sales, Presales, Architects, PMO, Product, Marketing, Strategy

level Hiring For: Mid Level, High Level, Top Management

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