Service Designer(UXD Specialist)

Service Designer(UXD Specialist)

Wsh experts Pte Ltd
Not Specified

Job Description

Job Description :
Job Roles & Responsibilities
  • Plan and carry out primary research to dissect multiple service channels and touchpoints as well as the relevant user motivation and behaviours
  • Facilitate workshops and activities with stakeholders to understand the backstage activities and processes
  • Utilise storytelling and experience maps to communicate research findings
  • Identify opportunities for policy and process improvements
  • Identify opportunities for potential products and areas where separate interactions can be combined
  • Create and test prototypes with users

Job Requirements
  • Design-related degree/diploma or relevant industry experience
  • Design leadership to evangelize/communicate the value of service design
  • Ability to articulate design rationale, concepts and ideas clearly and effectively
  • Ability to zoom out to see the big picture, and dive in to analyse the important details
  • Experience communicating and co-creating with multiple stakeholders
  • Experience utilising a variety of qualitative and quantitative research methodologies

Wsh experts Pte Ltd

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