Service Desk Agent/ Service Desk Engineer (Shift Roster)

Service Desk Agent/ Service Desk Engineer (Shift Roster)

Talent Trader Group Pte Ltd
1 - 1 Years
Not Specified

Job Description

Job Responsibily:
  • Providing customer focused 1st and 2nd line IT support
  • Resolving customer issues within pre-defined service level agreements
  • Liaising with the Service desk manager
  • Working across a varied customer base providing remote support
  • Liaising with third party suppliers and managing issues to resolution
Job Requirements:
  • Communicates effectively (written and orally) with users, staff, management and external vendors.
  • Familiarity with desktop operating systems, various software applications, and PC hardware.
  • Demonstrates exceptional hands-on and phone customer service skills allowing for a positive customer service experience with end-users/customers involving each IT Service Desk request/incident handled.
  • Ability to reset passwords in an Active Directory environment and add PCs to Active Directory

We have the talents to power your business.

Talent Traders are recruitment specialists. Our area of expertise is in placement of vital Mid-level Management candidates. We bring you tailored and flexible talent sourcing and retention solutions.

Our Services:

We offer the following services for organizations:
-Talent sourcing and recruitment
-International recruitment
-Contract staffing
-Payroll services
-Employment passes

Our business philosophy

Our business philosophy stems from our belief that Mid-level management are vital to all organisations.
We thus focused our specialisation to the placement of these professionals and we are now among Singapore’s leading Mid-level management recruitment firms.

Mid-level managers are crucial growth drivers in an organisation. They are the people on the ground, in tune with industry sentiments. They can make the difference to the organisation’s productivity and profitability. Powering your organisation with the right Mid-level managers potentially opens up opportunities for dynamic growth.
Why did we embark on this specialisation

We have intimate understanding of this market segment, having spent year’s successfully placing Mid-level managers in various industries from local SMEs to global MNCs. We are familiar with the processes and requirements of both sides; the company in search of the talent and the candidate looking for the best placement to excel.

Our understanding of Mid-level recruitment spans the following areas:
-Industry knowledge
-Candidate psychology
-Pre-recruitment analysis
-Post recruitment maintenance

We are fully committed to achieving excellence in every assignment through leveraging our vast candidate pool, industry connections and strategic insights.

Our management team

Talent Traders is steered by young, dynamic professionals; each of them bringing their own vast experiences from leading Banks and HR Agencies. They are the same professionals who successfully managed business functions such as sales, marketing communications, as well as recruitment roles for various industry verticals.

Our mission

We provide efficient talent sourcing, recruitment and retention services that help companies acquire effective Mid-level management talent.

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