Service Desk

Service Desk

Collabera Technologies Private Limited Inc
1 - 6 Years
130761 - 162144 SGD

Job Description

• Act as the first point-of-contact for enquiries, service requests and incidents received from users
• Attend and support users requests via email, call or skype sharing session
• Escalate to L2 team for items beyond L1’s scope.
• Track and monitor tickets to closure
• Communicate to users on application new features, maintenance and downtime
Job Requirements:
• Diploma/Degree in IT or equivalent
• At least 2 years of IT Helpdesk working experience
• Knowledge of supporting financial/trading applications
• Experience in ServiceNow application
• ITIL Certification will be advantageous
• Able to work on shift (Shift allowances will be additional

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a $500 million IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to succeed in an increasingly competitive marketplace.

With over 9000 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.

Collabera listed in GS 100 - recognized for excellence and maturity
Collabera named among the Top 500 Diversity Owned Businesses
Collabera listed in GS 100 & ranked among top 10 service providers
Collabera was ranked:
32 in the Top 100 Large Businesses in the U.S
18 in Top 500 Diversity Owned Businesses in the U.S
3 in the Top 100 Diversity Owned Businesses in New Jersey
3 in the Top 100 Privately-held Businesses in New Jersey
66th on FinTech 100
35th among top private companies in New Jersey

About Recruiter



Functions : Others

Industries : ITES/BPO

Skills/Roles I hire for: It Skills

level Hiring For: Mid Level, High Level, Top Management

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