Service Desk Consultant

Service Desk Consultant

Versant Systems Pte Ltd
Singapore
4 - 8 Years
Not Specified

Job Description

Service Desk Consultant

Requirements:

  • Degree/Diploma in IT or Equivalent
  • Minimum 4 years of experience in providing IT support for users’ IT environment remotely via phone, chat and/or using remote assistance tools
  • Solve tickets according to ticket handling documents
  • Strive to solve tickets according to SLA and KPI’s
  • Extensive hands-on experience with latest Microsoft products (Azure/Enterprise Tools)
  • Experience using industry standard ticketing systems (LanDesk, Remedy, Heat)
  • Excellent communication and interpersonal skills

Interested applicants please forward your updated profile to [HIDDEN TEXT]

Versant Systems Pte Ltd

VERSANT SYSTEMS.. Founded by well experienced Business Consulting, Talent Management & Training experts with over 18+ years of experience in Information Technology & Business Consulting across APAC & NA regions. It is now serving customers across South East Asia with its head-quarters in Singapore.

With the rich experience & right talent pool, VERSANT SYSTEMS is geared up to address the GAP in IT talents' DEMAND-SUPPLY through an Innovative, Best-In-Class recruiting engine, backed by a dedicated Client-Centric service focus.

VERSANT SYSTEMS delivers the service to support its customer journey towards greater performance by partnering with them for a long haul

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