Service Desk Engineer

Service Desk Engineer

ITCAN Pte Limited
0 - 3 Years
Not Specified

Job Description

Service Desk Engineer

Salary – 2300 max

Role : Service Desk L1 Support.

Shifts : 24 by 7

Pre-requisites :

  • Min. ITE in IT or relevant field.
  • 1 year of Service Desk – IT helpdesk exp is a must.
  • Good communication skills (written and spoken English).
  • Good customer service skills.
  • Good analytical and problem solving skills.
  • Able to start work at odd hours and work on rotating shifts in a 24/7 environment (including weekends and Singapore holidays).
  • Able to multi-task and work under pressure and maintaining high levels of professionalism at all times.
  • Fast learner.
  • Good team player

Key Responsibilities

  • Ensure calls are answered and emails are responded in a timely manner.
  • Provide first level troubleshooting desktop related incidents.
  • Log all incidents reported to the Service Desk.
  • Perform initial classification/ prioritization of the incidents.
  • Escalate incidents to 2nd level resolver groups as per work instructions.
  • Track the progress of resolution and provide regular updates for follow-up actions and incident status.
  • Notify Team Lead in the event of unusual surge in calls of a specific nature.

ITCAN Pte Limited

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Functions : Banking, Telecom/ISP

Industries : Banking/Financial Services, ITES/BPO, IT/Computers - Hardware, IT/Computers - Software

Skills/Roles I hire for: All IT related skills

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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