Service Desk Engineer
Functions : Banking, Telecom/ISP
Industries : Banking/Financial Services, ITES/BPO, IT/Computers - Hardware, IT/Computers - Software
Skills/Roles I hire for: All IT related skills
level Hiring For: Junior Level, Mid Level, High Level, Top Management
Experience in handling helpdesk incident and calls o Act as a single point of contact for phone calls and emails from end users regarding IT issues and queries o Receiving, logging and managing calls from end users via telephone, email, chatbots
Act as the first point-of-contact for enquiries, service requests and incidents received from users Attend and support users requests via email, call or skype sharing session Escalate to L2 team for items beyond L1’s scope.
The candidate will possess broad technical knowledge of installing and supporting varied types of software and IT systems. The candidate will be experienced in providing excellent customer service and problem escalation/resolution
A Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests or tickets and handling resulting incidents or service requests applying standard operating procedures, as per expectations.
We are looking for an Desktop Support for one of our client based in Singapore Please find below the job description for the role and respond with the following information and an updated resume if you would be interested. VISA Status: Reason f
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