This is 12 months contract assigned to our client
Work Location: To be confirmed
Salary Range : $8,000-$10,000
Job Description
- Manage/follow up incidents to ensure they are resolved.
- Escalate incidents as per Escalation Procedure/Criteria.
- Support Key Users with Q&A.
- Manage transition to Hypercare and Application Maintenance Phase.
- Monitor service logs proactively to make sure no Incident poses a threat to or negatively affects the delivery of
services.
- Works closely with client's service manager on a day to day basis to ensure delivery quality and expectations
are met.
- Manage release and regression tests.
Other
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