Service/Incident Manger for SAP - Contract = 12 months

Service/Incident Manger for SAP - Contract = 12 months

Zenith Infotech (s) Pte Ltd.
5-7 years
96000 - 120000 SGD

Job Description

This is 12 months contract assigned to our client

Work Location: To be confirmed

Salary Range : $8,000-$10,000

Job Description

- Manage/follow up incidents to ensure they are resolved.

- Escalate incidents as per Escalation Procedure/Criteria.

- Support Key Users with Q&A.

- Manage transition to Hypercare and Application Maintenance Phase.

- Monitor service logs proactively to make sure no Incident poses a threat to or negatively affects the delivery of

services.

- Works closely with client's service manager on a day to day basis to ensure delivery quality and expectations

are met.

- Manage release and regression tests.

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