Service Manager

Service Manager

Tata Consultancy Services
6 - 8 Years
Not Specified

Job Description

Required Skill Set:Retail-related technology
• 6-8 years of experience in the Retail industry ; must have a good understanding of store operations
• Support or Implementation experience in IT systems used in Retail Store operations (e.g., POS, Retail Accounting/Sales Audit, Inventory, Merchandising, Promotions, Mobile)
• Understanding of ITSM tools and processes
• Experience gathering business needs and creating into workable solutions / outcomes
• Strong analytical, strategic thinking, problem-solving and communication skills
• Fluent in English Language
• Must be willing to travel to other countries in Asia region to support the POS rollout program.
• Must have good stakeholder management skills and should be able to work with other partners in a multi-partner environment
• Strong team-player who has excellent collaboration and relationship skills
• Excellent verbal and written communications skills
• Ability to work well under pressure and adapt to changes in project priorities
• Able to accommodate a flexible work schedule.
1)Work closely with business users and IT teams to identify opportunities for improvement in IT systems
2)Have accountability for overall service delivery and operational efficiency of store applications
3)Set, track, measure, and report on key performance metrics
4)Establish and follow governance mechanisms and reporting

Tata Consultancy Services is an IT services, consulting and business solutions organisation that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognised as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 378,000 of the world’s best-trained consultants in 45 countries. The company generated consolidated revenues of US $16.5 billion for year ended March 31, 2016 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. For more information, visit us at

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