Service Solutions Specialist

Service Solutions Specialist

2-5 years
Not Specified

Job Description

Join a team recognized for leadership, innovation and diversity

At Honeywell, we make a lot of incredible things. But most importantly, we make the future, and are looking for people to join our team global team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers and doers who are changing the future. Our people are committed to each other and to the realisation of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognised for your passion to perform.
We are currently seeking a Service Solutions Specialist to join our HBT team in our Singapore office. The role provides an excellent opportunity for you, as an engineer, to be at the forefront of transformation and enjoy working in a fast paced, changing, and evolving environment while also contributing and helping to Honeywell growing OT, Enterprise Application and Connected Service product portfolio and capabilities.
Key Responsibilities:
.Contribute to the design, engineering, configuration, implementation, commissioning, support/maintenance and upgrades of Honeywell's OT, Connected Services and Enterprise Software Applications (EBI, DVM, EM, OBS, Forge, Pulse, Vector etc.) in the service LOB.
.Possess a strong understanding of ICT and Cybersecurity principles and design and how these systems and services work in tandem with Honeywell's OT, Connected Services and Enterprise Software Applications.
.Possess a strong understanding and knowledge of all industry standards and protocols (BACnet, Modbus, OPC, SNMP, APIs etc) and how these protocols are used to ingest and share data from Honeywell and 3rd party technologies/applications with Honeywell's OT/ Enterprise Applications and Connected Services.
.Be the Region's focal point and subject matter expert (SME) for Honeywell OT, Enterprise Application and Connected Services.
.Ensure the global alignment, adherence and standardization of the design, install, service and upgrades of Honeywell OT and Enterprise Applications with respect to the ICT and Cybersecurity services and technology selection of hardware / software.
.Take ownership of site issues and work in collaboration with TAC to ensure any issues with OT, Enterprise Applications or Connected Services are identified and rectified promptly
.Work in collaboration with ICT peers to facilitate implementation and upgrades of OT and Enterprise Software Applications.
.Review all ICT server/storage/network designs across the region with ICT Engineers to validate designs and quotes from Dell/etc.
.Have a detailed knowledge of all Honeywell OT, Enterprise Applications and Connected Services. Stay abreast of all relevant developments and innovations in this field (both internally and externally) and ensure emerging technologies are correctly aligned with customer requirements and solution offering.
.Possess a strong understanding of ICT and Cybersecurity principles and design and how these systems and services work in tandem with OT and Enterprise Software Applications.
.Build and maintain strong relationships with Account Managers/Sales Team to ensure alignment on all customer sites and identify and proactively drive OT and Enterprise Application opportunities across the Region.
.Identify areas of innovation, technical excellence and best practices through knowledge sharing internally and externally to facilitate HBS becoming the go-to business for clients, star performers and employees.
.Build productive customer relationships, developing sponsors for Honeywell, and continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships. Ensure Honeywell become the trusted advisor for delivery of OT/Enterprise Applications
.Work with the Account and Operation Managers in the Region to develop strong strategic partnerships with our existing customer base and identify and secure new customer portfolios.
.Work in collaboration with all relevant stakeholders to drive and articulate importance of ICT and Cybersecurity in connected and critical infrastructure to our existing customer base and new customer portfolio.
.Provide feedback and liaise with product management to ensure HBS product portfolio is appropriate to the changing needs of current and new customers and suits our regional market.
.Work with customers to understand their requirements to ensure proposed solution meets their needs and requirements, providing alternatives if needed/required.
.Possess an understanding of Honeywell field systems (Security, CCTV, Fire and HVAC) and how these technologies align and operate with Honeywell OT, Enterprise Applications and Connected Services.
.Sales Assistance/Design, involving innovative use of latest technology in establishing system design, and providing project estimates
.Prepare submittals per engineering standards, ensuring commitment dates are met. Review submittals with sales and delivery teams and lead team to obtain submittal approval
.Develop integrations and bespoke customizations for 3rd party products as required to meet solution design specifications.
.Develop software, perform bench testing if required and deliver commissioning package to field. Assist delivery in startup as required.
.Develop detailed system designs/architectures, implementation procedures and documentation required for the successful delivery of the implementation/upgrades of all OT, Enterprise Applications and Connected Services.
.Provide technical direction, training and support to local field service specialists for operation, maintenance and troubleshooting of all OT, Enterprise Applications and Connected Services.
.Use strong Quality Assurance (QA) procedures for implementation/upgrades and ensure defect-free hardware and software to field delivery team
.Contribute to Technical Risk Reviews (TRR) for all service project works in your respective Region that involve OT/Enterprise Applications/Connected Services.
.Work with the relevant ICT/Cyber teams to protect the integrity of the Honeywell implemented software, server and network infrastructure.
.Enforce best practice procedures for change management, software upgrades and for the implementation of any new Honeywell product features or versions.
.Contribute to the development of project plans, schedules, and design/configuration documentation.
.Develop effective working relationships with Honeywell's Technical Support Groups, systems users and software vendors, to ensure systems can be well maintained, used effectively, and that requests for action to correct system problems can be attended to effectively and promptly.
.Ensure that skills are maintained and enhanced in specialist area(s) relating to product knowledge, services knowledge, or industry knowledge. Ensure training plan is included in Personal Development Plan (PDP). Self-direction in identifying and suggesting training opportunities
.Ensure the successful design, engineering, configuration, implementation, commissioning, support/maintenance and upgrades of Honeywell's OT, Connected Services and Enterprise Software Applications for the Service LOB in the region.
.Be the focal point and SME in the Region for Honeywell's OT, Enterprise Applications and Connected Services
.Be a key member involved in Customer workshops and roadmaps to demonstrate and discuss new technology and how this can be utilized to provide a solution to the customer which address key requirements and benefits. for the operation of their facility
.Proactively identify ICT/Cyber opportunities and work with relevant stakeholders to drive these opportunities.
.Proactively identify and report and ICT/Cyber risks and work with relevant stakeholders to mitigate/resolve these risks.
.Provide strategic input and guidance around growth of existing customer and identifying and securing new customer portfolios. Develop strong relationships and rapport with existing customer base and new customer portfolios. Become the trusted advisor for our customers in the OT space.
.Increase Customer Satisfaction and understanding of Honeywell's OT capabilities through education, collaboration and successful delivery.
.Increase Field Technician knowledge and understanding of Honeywell's OT/Enterprise Applications and Connected Services to ensure adherence with Honeywell's guidelines, policies and procedures for the operation, maintenance and support of these technologies.
.Ability to drive transformational change programmes across the Region and all functional business groups throughout all lines of business.
.Achievement of business objectives and requirements for OT/Enterprise Applications and Connected Services in the Service LOB.
.Meet/exceed customer satisfaction KPIs
.Achievement of assigned goals and objectives
.Strong understanding of customer sites and requirements to provide relevant solution technology
.Contribution to successful financial delivery of project through smart engineering
.Involvement in Sales process to ensure all components of the solution are covered in the proposal
Key Experience & Capabilities:
.Bachelor's degree in Software Engineering, Electrical Engineering, Mechanical Engineering, Mechatronics Engineering
.Minimum 2 Years Experience in the design, implementation and maintenance of Honeywell OT, Enterprise Applications and Connected Services
.Strong understanding of Honeywell's OT, Enterprise Applications and Connected Services (EBI, DVM, Energy Manager, Forge, OBS, Pulse, Vector etc.)
.Strong understanding of industry standard communications protocols (BACnet, Modbus, OPC, SNMP, API)
.Knowledge of ICT/Cybersecurity fundamentals
.Intermediate to Advanced computer skills
.Fundamental knowledge of 3rd party IoT technologies and software applications
.Fundamental knowledge of Honeywell field applications (HVAC, Security, CCTV, Fire etc.)
.Demonstrated experience in organizing and directing work activities according to priorities, and to meet deadlines involving multiple systems projects and vendors.
.Excellent analytical and problem-solving skills and the ability to develop innovative and creative solutions in a complex multiple systems environment.
.Understanding of Honeywell building technologies and application (BMS, Security, CCTV, Fire etc)
.Essential - Proven track record in a project engineering capacity involved in the design and delivery of technology-based projects
.Previous exposure to a site base, construction environment
.Exposure to Sales bid process
.Involvement in Design and Construct Projects
.Excellent effective communication (verbal and written) and interpersonal skills, along with proven ability to interact professionally with clients.
.Self-motivated, ability to meet deadlines and work well under pressure, determine own work priorities, work independently and as part of a team.
.Excellent technical writing skills.
.Excellent knowledge of industry standard open communications protocols
.Basic network fault finding capability
.Knowledge of system monitoring toolsets
.Proficient with Microsoft Office applications
.A strong commitment to safety and a safe working environment.
.Strong knowledge of IP network technologies (switch, router, firewall) and solutions, and proficient with IP addressing and allocation
.Ability to plan and schedule large projects
.Willing to develop extensive product knowledge in formal training, and in on the job environments, working with latest Honeywell technology
.Able to work cooperatively and provide technical direction in a team environment
.Commitment to customer satisfaction
.The ability to work under pressure
.Capacity to deliver against multiple objectives
.Ability to identify technical solutions to customers business needs
About Us
The world is changing. And it's a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We're building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.
Discover More
We've been innovating for more than 100 years and now we're creating what's next. There's a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at
If you believe what happens tomorrow is determined by what we do today, you'll love working at Honeywell.
The future is what we make it. So join us and let's do this together.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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Copyright 2020 Honeywell International Inc

About Honeywell

Honeywell International Inc. is an American publicly traded, multinational conglomerate corporation headquartered in Charlotte, North Carolina. It primarily operates in four areas of business: aerospace, building technologies, performance materials and technologies (PMT), and safety and productivity solutions (SPS).
Honeywell is a Fortune 100 company, ranked 94th in 2021. The corporation in 2020 had a global workforce of approximately 103,000 employees, down from 113,000 in 2019. The current chairman and chief executive officer (CEO) is Darius Adamczyk.
The corporation's current name, Honeywell International Inc., is a product of the merger of Honeywell Inc. and AlliedSignal in 1999. The corporation headquarters were consolidated with AlliedSignal's headquarters in Morristown, New Jersey; however, the combined company chose the name 'Honeywell' because of the considerable brand recognition.[8] Honeywell was a component of the Dow Jones Industrial Average index from 1999 to 2008. Prior to 1999, its corporate predecessors were included dating back to 1925, including early entrants in the computing and thermostat industries.

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