SharePoint Production Support Engineer (L2)

SharePoint Production Support Engineer (L2)

Accenture Pte Ltd
0 - 4 Years
Not Specified

Job Description

Job Description
Accenture isa leading global professional services company, providing a broad range of services instrategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to helpclients improve their performance and create lasting value across their enterprises. Visit us at.
SharePoint Production Support Engineer (L2)
Critical Success Factors
Basic Criteria

  • Having knowledge or working experience pertaining to SharePoint:
  • Creating new SharePoint pages
  • Deploying and maintaining Webparts and/or Deploying and maintaining SharePoint apps
  • Excellent communication skills and ability to handle communication at different levels and diverse population

Preferred Criteria
  • Good to have knowledge or working experience in Office 365 – Exchange Hybrid (Exchange online)
  • Strong knowledge and understanding about application architecture and how they interact with various systems
  • Strong troubleshooting skills and experience to resolve critical & complex incidents
  • Ability to handle multiple tasks simultaneously
  • Experience in maintaining and developing applications

  • Playing at active role at Level 2 Support to manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client’s incident management process
  • Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client’s incident management process
  • Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution.
  • Manage application jobs, and provide instructions to Level 1 Application Operations team for jobs recovery/execution
  • Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc.)
  • Build and update knowledge base from incident and problem tickets

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Accenture Pte Ltd

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