Site Support Engineer

Site Support Engineer

4-9 years
Not Specified

Job Description

We have below opening with one of our client, let me know if you are interested for the role.
About us: HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in) . The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors

• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding laptop/Desktops, PDAs, Android , iPhone and MAC devices.
• Good hand-on in hardware troubleshooting on Dell, HP, Lenovo brand PC and Laptops.
• Printer hardware support and managed print services.
• Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
• IMACD function including installation and decommission
• Backing up and restoring user data, settings and associated systems administration activities
• Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
• Assist on Incident and Problem management activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
• Performing asset verification activities as needed and keep inventory database upto date.
• Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites.
• Be available for Oncall support during afterhours as and when necessary
• Adhere to ticket response and resolution SLA’s as agreed upon with the customer
• Assist on special projects like OS migrations, PC refresh and large scale PC deployments
• Configuring WIFI and Outlook emails on Android, Apple and Blackberry devices
• Provide Hands and Feet Support to Network and Wintel teams and good knowledge of Devices – Cisco Routers, LAN Switches, Data Centres, Servers etc. Providing console access to remote team, type of console cables, UTP and Fiber cables types, should be well aware of Hub room and Data Center infrastructure devices.
• Vendor Coordination.
• VIP and Executive Support.
• Raising Purchase request in system and follow-up on technical POs
• Goods receipt (GR) and updating records.
• Minimum 3 Years hands on experience as deskside/local IT engineer working as a desktop Support technician handling more than 500 Corporate Users.
• Strong Microsoft Office 2013 & office 365 skills (Outlook, Word, Excel, Powerpoint, Onedrive etc,)
• Strong Microsoft Operating System installation and troubleshooting skills Windows 7, Windows 10.
• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
• Strong Skills in Antivirus, encryption, Application and software support/
• Broad experience of IT with basic understanding of Networks, Servers and Telecoms
• Good knowledge of MAC OS, IPAD, iPhone etc
• Hands on troubleshooting of VPN issues
• Good Knowledge of Audio/Video equipment and conference, Meeting room setup
• Imaging/Re-imaging of workstations and laptops
• Must have thorough understanding of Windows domain structure, Active Directory, Ghost, Terminal Services, remote control support, NTFS and file level permissions.
• Strong Customer service skills
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• Must be detail oriented and self-motivating
• Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution
• Background security check required
• Well versed/hands on experience with Lenovo, Dell and HP business line machines

About

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)

The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

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Functions : IT

Industries : IT/Computers - Software

Skills/Roles I hire for: Infrastructure Architect, Juniper Network consultant, Network Security, Desktop Support

level Hiring For: Mid Level

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