Snr Infra Engr, Infra Arch & Svc Mgt

Snr Infra Engr, Infra Arch & Svc Mgt

SingTel
4-6 years
Not Specified

Job Description


Job Description :

NCSis a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.
As Infra Engr, Infra Arch & Svc Mgt, the broad area of your job responsibilities will cover the following:
  • Gather business and/or application requirements on the infrastructure to install, configure, test & operate systems in accordance with the specifications & service level.
  • Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
  • Monitor & measure the performance & availability of systems proactively implement corrective actions identified to improve performance & service level availability.
  • Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Perform timely escalation if required
  • Install, configure and test the monitoring tools
  • Perform acceptance test and conduct product training
  • Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
  • Define operation procedures for day to day operations of management tools.

Ideal candidate should possess the following:
  • Degree / Diploma or Certification in Information Systems or equivalent discipline
  • 4 - 6 years of relevant experience in similar roles in enterprise monitoring would be preferred
  • Work with and/or lead a team of engineers/consultants to deliver our contractual obligations in the projects
  • Certification in CA UIM, CA Spectrum or other monitoring tools
  • Pick up domain knowledge and competency in the relevant key software products used in the projects, and scripting/coding for automation
  • Ensure that deliverables are achieved on time and of good quality
  • Provide support on issues and deployment or maintenance exercises (during and/or after office hours)
  • Work with junior team members on project assessment, planning and implementation

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