Sr Executive / Asst Manager, Service Analytics (1-year contract)

Sr Executive / Asst Manager, Service Analytics (1-year contract)

NTUC FairPrice
3-6 years
Not Specified

Job Description



COMPANY DESCRIPTION
As Singapore's leading supermarket retail player and a household name close to all, we have grown with you over the years. It is now your turn to grow an exciting new career and fulfil your aspirations with us. Join us as we embark on a journey to make lives better for our customers, community, environment and employees.
At NTUC FairPrice, we offer you more than just a job. We are committed in giving our employees a rewarding career through comprehensive development opportunities. We promise a wonderful workplace culture with ample opportunities for growth at different levels of your career. Every of our 10,000 employees across Singapore is important.
If the prospect of working in an organization at the forefront of retail technology and innovation excites you, look no further.
Grow your career with us today and make a difference.
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RESPONSIBILITIES
FairPrice Group is currently hiring for Assistant Manager/Senior Executive, Service Analytics in Contact Centre Operations and you will be reporting to Lead, Contact Centre Operations.
Duties and Responsibilities
You are responsible for providing insights and solutions through data visualization, and are involved in RPA Projects. You are expected to:
  • Translate customer pain-points into problem statements, develop analytics solutions, and present results and learnings in an engaging manner.
  • Contribute to the building and maintenanceof end-to-end data pipelines to bring information from source systems, harmonise and cleanse data to support analytics solutions.
  • Contribute to scoping of data inputs, data cleansing and pre-processing, feature engineering, building analytics solution, deploying to production, conducting testing, and improving analytics solution by iterations.
  • Participate in technical design sessions with cross-functional teams to define data process flow, data definition, data & analytics solution requirements and specifications.
  • Work closely with Operations Lead and internal stakeholders to provide regular status reports and support them in refining issues/problem statements and propose/evaluate relevant analytics solutions.
  • Work in interdisciplinary teams that combine technical, business and analytics competencies that deliver work in waterfall or agile software development lifecycle methodologies.

QUALIFICATIONS
  • Degree in Data Science or Computing discipline with minimum 3 years of experience in retail, ecommerce or customer service industry
  • Excellent interpersonal, written and communication skills to establish good relationships with both internal and external stakeholders
  • Strong analytical and problem solving skills with the ability to work independently
  • Intermediate Competency in the following areas preferred:
    • Data visualisation tool
    • SQL knowledge
    • Programming or scripting language (e.g. Python,R)
    • Zendesk & Zendesk Explore
    • UI Path

Good to have
  • Working Knowledge in google cloud platform

Job Details

NTUC FairPrice Co-Operative is a supermarket chain based in Singapore and the largest in the country. The company is a co-operative of the National Trades Union Congress. The group has 100 supermarkets across the island, with over 160 outlets of Cheers convenience stores island-wide

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