Support Analyst

Support Analyst

U3 Infotech Pte Ltd
Singapore
1 - 3 Years
130761 - 167375 SGD

Job Description

  • Handling incoming calls, email and face-to-face inquiries.
  • Follow up and resolve issues and ensure it is closed to satisfaction.
  • Trouble-shoot and investigate for root cause of reported issues, involving sql queries and source code and log review.
  • To channel and escalate any unresolved issues to other stakeholders or next level within the agreed procedures.
  • Document and report on all reported issues, to required procedures.
  • Ticketing tool experience will be added advantage.

Job Details

Industry:

Function:

IT

As a business consulting and talent management organisation, U3 is unique. We utilize extensive technological and industry expertise to help companies truly optimize the way they operate, creating situations that foster sustainable growth and increased profitability. Our methods speak for themselves: U3 has been an industry leader, rejuvenating the businesses of their multinational clients, since 2002.

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