Support Engineer

Support Engineer

Jobline Resources Pte Ltd
Singapore
3 - 6 Years
Not Specified

Job Description


Responsibilities

  • To provide daily support for the air traffic control system, navigation systems and surveillance radars used by air traffic controllers to manage aircrafts flying in and out of Singapore.
  • Perform hardware and network health check via systems monitoring.
  • Perform hard disk, system performance, hardware components health check.
  • Perform ICT/Cybersecurity monitoring.
  • Perform COTS operating system or application patches.
  • Perform status checks on anti-virus definitions updates and system backup job.
  • Perform error log checks on COTS system or application logs, and software logs.
  • Perform system archiving.
  • Perform node installation and configuration using Hardware Configuration Tool (HCT).
  • Upkeep of HCT database configuration.
  • Carry out temporary problem resolution to ensure continuous system or node operation (e.g. node or process reset, router or switch reset).
  • Perform closure of fault dockets raised by Fault Report Centre.
  • Perform software/dataset deployment for new release.
  • Perform calibration and adjustment checks (e.g. displays, printers).
  • Perform replacement of faulty equipment and hot swappable equipment.
  • Perform hardware cleaning (e.g. printer print heads, keyboard, displays).
  • Perform configuration of spare equipment.
  • Perform resetting of Distribution Box and attending to power or network cabling faults.
  • Perform spare inventory management and upkeep of spare storage facilities.
  • Provide daily administrative support such as raising of work related forms, filing of work records and preparation of data for monthly report.
Requirements
  • Degree in Engineering or Diploma in ICT, IT or Computing with minimum 3 years of experience in maintenance of Computer-based Information System. Personnel with maintenance experience related to the System’s hardware or software will be preferred.
  • Good to have Air Traffic Control (ATC)/Airport/Aviation System operation knowledge.
  • ICT/Cybersecurity knowledge.
  • Familiar with ATC system operation terminology.
  • Experience with the support and troubleshooting of servers, workstations, switches and routers, data storage, BARCO/EIZO displays and other airport systems.
  • Virtual machine support knowledge.
  • Monitoring System.
  • Worked with Unix or Linux Systems.

Shortlisted candidates will be offered a 1 Year Agency Contract employment.

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