Support Executive

Support Executive

banking computer services private limited
Singapore
2-5 years
1569138 - 2196793 SGD

Job Description

Position Overview

This incumbent will be the 1st Line defense on all BAU activities including management of the helpdesk. He or she will also be responsible for providing support to the Team Leads in delivering the division's strategies and objectives.


Responsibilities

  • Deliver excellent and consistent level of customer service via various touch points i.e. email and phone calls
  • Ensure all emails and calls are recorded, logged and cases followed through promptly and within the expected turnaround time.
  • Collate and analyze statistics
  • Ensure established procedures and controls are adhered
  • Perform self-assessment of BAU processes
  • Assist in implementing controls, governance processes, enhancing and updating of policies and procedures
  • Participate in projects
  • Generate reports and review of exception reports


Requirements

  • Minimum GCE 'A' level or Diploma holder and above in any discipline
  • Possess knowledge and experience on banking operations
  • Possess good written and verbal communication skills
  • Demonstrate good analytical and problem solving skills
  • Able to work shift which range from 7am – 11pm (currently 3 shifts, but may change according to business needs) and on some weekends (ad hoc & rotational basis) to support weekend maintenance and related activities
  • Related banking experience is preferred
  • Good time management and prompt follow-up on tasks and cases
  • UAT experience (preferred)
  • A self-starter, resourceful and active team player
  • An eye for details and meticulous
  • Ability to multi-task, prioritize and deliver consistent results under work pressures
  • Proficient in MS Office applications including Excel, PowerPoint and Word

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