System Analyst

System Analyst

Techbridge Market Holdings Pte Ltd
3-5 years
Not Specified

Job Description


Job Description :
Department/Section: IT Solutioning
Jobscope:
On-Going Support:
  • Establish a good working relationship with Freight accounts and understand thoroughly their needs and issues.
  • Closely work with the RHO team on problem resolutions.
  • Solicit feedback from customers and communicate to the management and RHO thorough resolution.
  • Constantly look for and recommend process/system improvements to customers.
  • Attend to daily support issues and work on problem resolution in a timely manner.
  • Projects:
  • Manage projects as assigned from time to time.
  • Participate in the testing, training, implementation, and post-implementation support of the projects.
  • Establish a working relationships with all stakeholders and understand thoroughly the issues and needs related to the project.
  • Implement solutions as assigned in a timely and quality manner

  • Skills required:
  • Excellent working knowledge of Applications and account management skills.
  • Business Operation knowledge is required.
  • Able to communicate ideas effectively.
  • Good customer relationships.
  • Able to work under pressure, and must be results-oriented.
  • Analytical and meticulous in his work.
  • Able to multi-task. Being a keen learner is important.
  • In-house and with occasional travels to customer premises for meetings & troubleshooting

  • Experience & Qualification:
  • Minimum Bachelors Degree in Computer Science or its equivalent.
  • WMS and SCM knowledge and experience are required.
  • 3-5 years experience with at least 3 years of hands-on experience as application support.
  • Good knowledge of freight forwarding and shipping.
  • Good programming knowledge in any programming language.
  • Basic working knowledge of Unix platform and Powerbuilder are advantages.

  • Job Details

    Employment Types:

    Industry:

    Function:

    IT

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