System Operation Engineer ( Linux/ Windows/ VMWare)

System Operation Engineer ( Linux/ Windows/ VMWare)

GMP Technologies
5-15 years
Not Specified

Job Description

Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
When required, act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside the organization, according to the customer contracts, SLAs and monitoring requirements
Manage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
Support the senior team members in the management, reporting, and co-ordination of day-day tasks

Qualification

Bachelor Degree or equivalent in Computer Science, Electrical / Electronics Engineering or related discipline from a recognize education institution.
Unix and Linux administration
ITIL Foundation v3 Certification
Windows Active Directory, DNS, DHCP, GPO, Windows 2012, Windows 2016, Windows 2019.
Operating System: RHEL 6/7, RHEL HA ,Windows Data center 2016 with clustering
Hardware: HP DL360 Gen 9, DELL R430XD, DELL R730XD / equivalent
Virtualization: ESXi, VMWare vsphere 6, VMware vCentre, VMware SRM Standard
MQ: MQ v8, MQ IPT, MQ Clustering, IBM License Manager
Web: Apache Web Server, Apache Tomcat Application Server

For more information, please visit to www.gmprecruit.com and search for Job Reference: 18673

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

Founded in 1991, The GMP Group is one of the largest staffing and human resource consultancies in Singapore. Our business is in shaping destinies. As a total solutions provider, our aim is to help fulfil the aspirations of individuals and create new possibilities for our partners as a strategic global partner in people solutions.

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