Teaching Assistant

Teaching Assistant

Pplingo Pte. Ltd.
Singapore
2-5 years
30000 - 42000 SGD

Job Description

About Us

LingoAce is a global leading Edutech (education technology) company, headquartered in Singapore that focuses on providing quality and immersive language learning experience to students aged 4 to 15 years old. Apart from its headquarters in Singapore, LingoAce has presence in Beijing, Wuhan, Los Angeles, and recently set up operations in Bangkok and Jakarta as it expands into South East Asia to meet the growing demands of language learning in the region.

Founded in 2017, LingoAce leverages on its experienced teaching team, AI-powered tools, gamification features and research-backed methodology to provide students the best learning experience and results.

With its aspiration to revolutionize early stage learning globally, LingoAce has raised series B funding from investors such as Sequoia Capital India, Tiger Global, and Owl Ventures.

Today, LingoAce has a total student base of 100,000 students across 80 countries – coming from families of different nationalities including international expats, Chinese immigrants and local parents. The company has more than 2,000 teachers and 600 employees globally.


Job Description

Learning advisors are the backbone of our Edutech business, being the bridge between the parents and the teachers. The learning advisors will be the educational professional that provides tailored student feedback to parents-in-need and guide the parents to become part of the children’s journey to success. He/she will synthesize teacher feedback into actions for the parents, and highlight the various trivial yet important details of our curriculum that most parents/students tend to miss out, all in all to nurture the students to reach the best version of themselves


Responsibilities

  • Managing tailored consultations for parents and providing high level of services in advising parents on their child’s specific academic needs
  • Liaison with internal stakeholders (teachers, curriculum, operations, customer success team, etc.) on both reactive customer feedback and process improvement initiatives
  • Guide the parents through their child’s experience with LingoAce to maintain excellent customer experience during their journey here with LingoAce

Requirements

  • Graduated with a Bachelor degree with >1 year teaching experience for Primary School education (i.e. MOE, NIE, tuition centers, private tutoring); OR graduated with Diploma degree in Early Childhood Development, Chinese Studies, or Linguistic with >5 years customer facing working experience in primary/secondary school tuition industry
  • Working knowledge of the current Singapore MOE Education approaches
  • Highly customer centric in understanding and profiling parents’ needs for their students
  • Good team player who can collaborate with respective stakeholders (teachers, curriculum planning, operations, customer success team, etc.) in ensuring high level of customer experience
  • Able to read, write and communicate in both Mandarin and English to handle Mandarin speaking customers

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