Team Leader - Customer Service (Call Centre)

Team Leader - Customer Service (Call Centre)

NTUC FairPrice
Singapore
Not Specified
Not Specified

Job Description


COMPANY DESCRIPTION
As Singapore’s leading supermarket retail player and a household name close to all, we have grown with you over the years. It is now your turn to grow an exciting new career and fulfil your aspirations with us. Join us as we embark on a journey to make lives better for our customers, community, environment and employees.
At NTUC FairPrice, we offer you more than just a job. We are committed in giving our employees a rewarding career through comprehensive development opportunities. We promise a wonderful workplace culture with ample opportunities for growth at different levels of your career. Every of our 10,000 employees across Singapore is important.
If the prospect of working in an organization at the forefront of retail technology and innovation excites you, look no further.
Grow your career with us today and make a difference.
RESPONSIBILITIES
FairPrice Groupoperates the largest supermarket chain and the largest cooked food hawker and cafeteria chain in Singapore.Today, with its multiple formats serving the varied needs and interests of people from all walks of life, FairPrice Group has kept pace with the changing needs of its customers.
At FairPrice Group, we are committedto make lives better for our customers, community, environment and employees. As a Customer Service Officer, you will be ambassador of FairPrice Group to deliver good service to customers who need assistance with their purchases.
You are responsible to manage feedback and enquiries via phone, email, social media or live chat. You may also be required to generate feedback reports. You are expected to work closely with various stakeholders which includes but not limited to the operation, products and tech teams, as well as logistics vendors in coordination of customers’ requests.
QUALIFICATIONS
Requirements
  • Minimum GCE ‘N’ level or ‘O’ Level with customer service experience
  • Working knowledge in systems such as Zendesk or SAP is an advantage
  • Independent, team player with good interpersonal and communication skills
  • Ability to work in fast-paced environment
  • Proficient in excel
  • Working experience in call centre is an advantage

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