Technical Account Manager | Digital Transaction, Mobile Cybersecurity | East

Technical Account Manager | Digital Transaction, Mobile Cybersecurity | East

Olive Tree International Search
5 - 8 Years
418437 - 470741 SGD

Job Description

Duties and Responsibilities:

• Act as the primary point-of-contact for all technical activities and incidents post launch for assigned customer
• Provide technical support for customers to support pre-sales and post-sales processes
• Conduct regular technical account reviews, architectural reviews, product trainings and workshops, providing insights and analytics
• Be an expert in company's products and the underlying architecture and provide effective technical consultation to customer
• Responsible for managing the team’s day-to-day operational and ensuring that the team follows the customer implementation process and company’s Internal Process through an assigned Service Delivery Manager
• Ensure deliveries/patches delivered on time with good quality
• Analyze customer needs and suggest upgrades or additional features to meet their requirements and demands
• Ensure Service Delivery Manager Facilitates incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA
• Work closely with customer’s internal IT team to plan and align company resources with the road map and timeline
• Work closely with product team to communicate product new releases to customer
• Prepare and submit periodical report for all Incidents with the defect details with the status to customer
• Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems through Service Delivery Manager
• Successful candidate will be stationed at client’s premise, following client’s working hours


• Bachelor degree or diploma in Computer Science or related field
• Minimum of 5 years of experience as a Technical Account Manager or Project Manager roles
• Minimum of 2 years of experience managing a team
• Proven work experience as Technical Account Manager
• Experience in managing external customers, preferably in the banking/ financial sector
• Solid technical background with understanding of mobile/ web application technologies in software development is preferred
• Knowledge in server side architecture, application servers and related databases is a plus
• A strong self-starter and able to work with minimal supervision
• Ability to work in a dynamic, fast moving and growing environment
• Critical thinker and problem-solving skills
• Team player with great interpersonal and communication skills

Interested applicants may email your resume to [HIDDEN TEXT]

Thank you for your interest and we are regret that only shortlisted candidates will be notified.
EA License No: 16S8165
EA Personnel Name: Adelyn Li
EA Personnel Reg No: R1983094

Olive Tree is a local boutique search and recruitment agency. We strive to be a trusted and respected provider of talent acqusition services for our valued clients. We partner both foreign and local MNCs in a wide range of industries, including technology, telecommunication, life sciences, engineering.

If you are an active job seeker or just keeping an open mind to new career opportunity, we take a personal interest to know you and understand your aspirations. We seek to offer sound advice to you when evaluating different career options to match your passion, strengths and needs at certain career and life stage. That's because our desire is to build long term careers for our candidates in our client organisations.

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