Technical Account Manager

Technical Account Manager

Viewqwest Private Limited
Singapore
3 - 13 Years
183066 - 235371 SGD

Job Description

ViewQwest is the fastest growing and dynamic brands in Singapore and Malaysia’s telecommunications industry. We strive to always be better by delivering consistent and outstanding service to our customers. Not only do we believe in our products and services, we are also passionate and proud of the work that we do.
Be part of the team that bring #BetterBroadband to everyone!

The Technical Account Manager (TAM) is part of the Product team and will be in charge of maintaining/servicing accounts from a Technical perspective.
The products will be mainly from the Cybersecurity portfolio but from time to time the TAM may be involved in large projects that require expert coordination.
Responsibilities

Accounts will fall under 2 categories (1) new customers or new solutions being deployed for an existing customer and (2) Strategic accounts.
For (1):
  • Deliver successful Proof-of-Concepts by working as part of the Product Team
  • Development of Go Live' kick-off engagements.
  • Ensure the service/solution is delivered and executed by Service Delivery, Engineering and NOC teams.
  • Function as the Product Team’s Rear View Mirror – keeping track of solution deployments and usage.

For (2)
  • Manage and maintain a professional business relationship with assigned Strategic accounts through regular communication, on-site meetings and executive briefings.
  • Ensure existing customers are up to date with new services and product enhancements.
  • Identify upsell and cross-sell opportunities to deepen penetration of our solutions within customer.

Requirements

  • Bachelor’s Degree in Computer Engineering / Science or other related field
  • Prior experience on security software and SaaS will be a plus
  • Proven capabilities in managing large, complex corporate accounts with high level of accountability
  • Ability to direct and motivate indirect internal stakeholders towards the achievement of established objectives

ViewQwest is the fastest growing and dynamic brands in Singapore and Malaysia’s telecommunications industry. We strive to always be better by delivering consistent and outstanding service to our customers. Not only do we believe in our products and services, we are also passionate and proud of the work that we do.

Be part of the team that bring #BetterBroadband to everyone!

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