Technical Service Desk

Technical Service Desk

U3 Infotech Pte Ltd
1-4 years
2400 - 3000 SGD

Job Description

Job Description
1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
2. Perform first level and second level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Details

Employment Types:

Industry:

Function:

IT

U3 InfoTech Pte Ltd is an end-to-end IT solution provider since 2002. Our credentials cover full life cycle implementation projects, business process outsourcing (BPO), project management, system upgrades, application enhancement, system development and support. U3 Infotech is rapidly growing to establish itself as a professional services and business-consulting provider, working with few of the biggest named customers across various industry segments as Insurance, Banking, Manufacturing and Shipping.

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Functions : IT

Industries : Banking/Accounting/Financial Services, Insurance, IT/Computers - Hardware & Networking, IT/Computers - Software

Skills/Roles I hire for: IT

level Hiring For: Junior Level, Mid Level, High Level

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