Technical Support Agent

Technical Support Agent

Jobline Resources Pte Ltd
1-4 years
Not Specified

Job Description

  • Handle incoming support cases and track using incident tracking software
  • Follow up on support tickets till closure within the defined SLA
  • Provide application support in a service desk environment which includes email and phone
  • Create test cases for bug fixes and/or system enhancements
  • Liaise with developers and end users during the testing process to ensure all test cases passed
  • At least 1 year experience as a software tester or as applications technical support staff.
  • Perform any other administration and operational work as required by supervisor
  • Diploma or Degree holder of an IT related course
  • Good computer skills, including use of Microsoft Office
  • Good command of written and spoken English
  • Able to work half day on Saturday, if required.
  • Applicants who are available immediately and with MS Dynamics CRM background are highly preferred.

Shortlisted candidates will be offered a 1 Year Agency Contract employment.

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