- Address technical issues in relation to machine implementation, functions and upgrades.
- Manage and resolve customer complaints/issues, and properly document the issues and troubleshooting.
- Work closely with the development team to identify and resolve any technical problems that arises
- Provide service support and technical training to customers and sales representatives
- Act as primary contact point/liaison between company and customers
- Diagnose hardware/software faults and resolve technical issues through on-site support or remote support.
- Provide on-site support including installation and training on how to use company products.
- Ensure good communication between customer and company and the issues are resolved in a professional manner
• Diploma and above qualifications
• 4-5 years of work experience in applications engineering or technical support
• Travel required (up to 50%)
• Organized and self-motivated
• Ability to prioritize tasks based on urgency and importance
• Motivation to learn new skills and technologies
• Critical thinker and problem-solving skills
• Good time-management skills
• Great interpersonal and communication skills.
We are a Singapore based recruitment agency that provides one-stop recruitment services to companies in Singapore and abroad. As your trustworthy recruiting parter, 'CARE' principle is applied and reflected in our way of conducting business,
'C'ustomer Focus: we strive to meet and exceed customer expectation and keep customer’s best interest in our recruitment effort at all times.
'A'ccountablity: we talk the talk and walk the walk, we say what we mean and we do what we say.
'R'espect: we respect our customers, job seekers, and we respect their viewpoints and the decisions they make.
'E'fficiency: we work towards efficiency in delivering results to our customers.
SingBEST Human Resource, EA License No.: 16C8409
Functions : Hotels/restaurants
Industries : Other
Skills/Roles I hire for: Engineering
level Hiring For: Junior Level, Mid Level
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