Trading System Support Engineer

Trading System Support Engineer

Grasshopper Pte. Ltd.
2-5 years
48000 - 108000 SGD

Job Description

Job Description

The team is expanding and we a looking for a Trading System Support Engineer with relevant experience to support us in Singapore!


- Provide support for trading desks running front to back-office trading processes.

- Investigating, troubleshooting and resolving technical and trading issues.

- Provide root cause analysis on production issues.

- Involve in planning system rollouts and major trading platform changes.

- Primary contact for external parties (Brokers, Exchanges, Software Vendors, Service Providers) on any related technical support queries, issues, updates and maintenance.

- Work closely with traders, core development teams, infrastructure, back office and risk teams when deploying production releases.

- Maintain necessary documentation processes

- To provide 24x7 on-call duties and timely response to ad-hoc requests.

- Create and monitor key system metrics and take actions to avoid production incidents

Skills and Knowledge Required

- Experience working on Linux (Fedora/CentOS) and Windows

- 2-3 years’ experience in supporting various 3rd party electronic trading platforms is a plus.

- Good understanding of trading concepts

- Good knowledge on various exchange data protocols (FIX, OUCH, ITCH, OMnet etc)

- Experience in various exchanges and broker systems onboarding and conformance processes

- Scripting ability in Bash and/or Python

- Knowledge of network communication to assist in troubleshoot market, data feed related issues

- Good sense of urgency

- Good communication skills, both written and oral

- Experience with various continuous integration, issue tracking and monitoring tools (Git, Jenkins, JIRA, Icinga etc)

- Hands-on experience on desktop support and trading desks setup


- A good Diploma / Degree in Computer Engineering or the equivalent

- Able to work in Singapore

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