Capita Pte Ltd
10 - 13 Years
Not Specified

Job Description

Job Description :
Responsibilties :

  • Assist Quality Service Manager to resolve all training requirement for various customer operations.
  • Develop and maintain documents for various processes, assist in preparing appropriate development plans for same.
  • Provide optimal level of customer services to all customers.
  • Design and maintain training course for all materials and develop appropriate computer applications for manuals and handouts.
  • Coordinate with various employees and provide feedback to all customers and maintain efficient knowledge on product.
  • Facilitate in providing training sessions, develop appropriate objectives and ensure achievement for same.
  • Maintain records of all computer applications and associate training materials and manuals.
  • Coordinate with marketing team and ensure regular updates for marketing deliverables.
  • Provide technical support to all new recruits
  • Monitor all client issues and provide training to resolve same.
  • Design quality score card programs and maintain feedback mechanism for all field services.
  • Coordinate with clients and provide optimal levels of customer services and recommend approach techniques.
  • Analyze customer check out procedures and recommend improvements to handle the customer

  • Participate in various team meetings

  • Any other ad-hoc duties

Requirements :

  • Confident in public speaking and classroom environment
  • Excellent people management and good facilitation skill
  • Good command in verbal and written English communication skills
  • 10 years experience within the customer service/contact centre environmment

If you are organised, meticulous, adapt well to changes and more importantly, believe that YOU CAN MAKE A DIFFERENCE, we would like to hear from you.
Simply submit your application by Clicking the Apply Now button at the bottom of the page.
Please indicate the below information in your resume:
• Reason(s) for leaving
• Availability to commence work
We regret only shortlisted candidate will be notified. All applications will be treated with the strictest confidence. By submitting any application to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.
Kelly Services (Singapore) Pte Ltd
EA License No: 01C4394
EA Personnel No: R1982883

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