Wealth Management Operations - Client Maintenance - Associate - Singapore

Wealth Management Operations - Client Maintenance - Associate - Singapore

JP Morgan Chase & Co.
5-8 years
Not Specified

Job Description


Job Description :
Introduction to Role
The Private Bank at JPMorgan is a global wealth management leader that delivers personalized financial solutions that integrate investment management, capital markets, trust and banking to ultra-high net worth and high net worth individuals and families in 36 countries around the world.
The Client Maintenance Associate within WM Operations is responsible to co-ordinate effective completion of client and account maintenance related activities and other static data maintenance in applicable systems.
Job Description
The Client Maintenance Associate will be part of the Global Client Maintenance team supporting all aspects of Client Maintenance to include the fulfilment of Anti Money Laundering (AML) and Know Your Client (KYC) requirements and other static data maintenance functions. This role will partner with client-facing teams to ensure all client records are compliant with regulatory standards and will ensure high quality and timely completion of all client-level due diligence requirements. The Associate will be responsible for validating client documentation, interacting with front office teams, establishing any impact and also ensuring accurate static data maintenance of KYC and non-KYC related information in downstream systems. The Client Maintenance associate is expected to stay current with all regulatory changes and requirements around client KYC, Cross Border, Suitability, Tax and associated documentation requirements.
Key Responsibilities
  • Responsible for coordinating the effective completion of each assigned case from initiation to completion following up with teams responsible for completing sub-activities across the process
  • Act as primary interface for Client Service Support and front office teams responsible for managing expectations and enhancing the client experience
  • Communicates in a clear transparent way and articulates on-boarding and maintenance requirements and time commitments to front office teams
  • Set and manage the priority of all requests through ongoing engagement with business, whilst proactively managing the pipeline throughout all stages of the process
  • Drives effective issue resolution within boundaries of policy, ensuring cases are completed in line with defined service level agreements
  • Undertake KYC & non-KYC updates in a timely basis and ensure they are performed to meet the required quality and detail standards as required by Policy & Procedures
  • Analyze AML risks associated with the client from a technical perspective, identify and escalate potential risks and operational issues as appropriate
  • Identify red flag / dot situations and escalate in line with policy and procedures
  • Ensure necessary KYC documents are attached to the client's CDD in line with policy and procedures
  • Ensure KYC / non-KYC data is updated within SLA into systems
  • Ensure MI is updated on real time basis to reflect accurate status and reporting to Management
  • Ensuring appropriate and confidential handling / sharing of sensitive client data
  • Contribute ideas and participate in efforts to drive continuous improvement to enhance service delivery
  • Escalate issues in a timely manner in line with the escalation protocols
  • Escalate recurrent issues surrounding the process to management
  • Work independently and complete assigned tasks within the established timeframes
  • Participate in UAT and make suggestions on system improvements
  • Provide SME / technical support (including training) identify knowledge gaps and work with Lead to conduct training sessions to drive high quality output
  • Develop Subject Matter Expertise on all areas of Maintenance, timely handling of critical and urgent requests, work closely with front office stakeholders andwork with Lead to implement process related changes for KYC / non-KYC related processes

Experience / Exposure
  • Bachelors degree inAccounting, Finance, or Business preferred
  • Minimum of 5 years of experience in Wealth Management and knowledge of Private Banking industry
  • Minimum of 5 yearsrelevant experience in Client Onboarding & Maintenance functions, client documentation and update of party demographics and authority set up and static data maintenance
  • Strong understanding of KYC, AML, MAS Regulatory requirements
  • Strong understanding of Cross Border, Suitability, Tax and associated documentation requirements
  • Ability to and prior experience in skills of the future to aid intelligent automation (Signavio, Alteryx, Xceptor, Robotics Automation tools) preferred
  • Experience on process automation tools and delivering continuous process improvements preferred
  • Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organizational, prioritization, decision-making, and conflict resolution skills
  • Excellent communication skills
  • Strong understanding of MS Office tools (Excel, Power point, Word)
  • Open minded, able to learn and share information, knowledge and expertise with peers and team members

Key Competencies
  • A dedicated team player
  • Strong sense of ownership and responsibility
  • Comfortable with change, ambiguity, debate, conflict and informed risk taking
  • Meticulous in data maintenance
  • Multi-tasker who can manage multiple streams of work concurrently
  • Willingness to make decisions, while ensuring buy in from stakeholders
  • A 'can do' attitude with a passion for driving best practices
  • Logical, structured approach to planning and problem solving
  • Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Builds a sense of community, creating a positive team environment and modeling a global, diverse mindset and inclusive behavior

Job Details

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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