Workflow Developer

Job Description

We are seeking a Workflow Developer who will implement business processes to improve operational efficiency, employee engagement and the customer experience. As a Workflow Developer, you will be actively involved in reviewing and implementing workflows and should have excellent UX and UI skills and customer service activities.

Key Responsibilities:

Work-Flow Development:

  • Configure and develop end-to-end workflow processes on workflow platforms such as Netsuite and Cognito Forms
  • Be responsible for the quality of deliverables and follow standards / best practices
  • Participate in the testing process through code review and functional testing
  • Create and manage reports, visualisations, and dashboards on the workflow platform
  • Write and maintain appropriate documentation to describe application development and logic
  • Identify performance improvements in existing functionality and recommend enhancements

Customer Service:

  • Manage leads that comes in via the company online booking platforms
  • Process customer bookings, ensuring a high level of guest satisfaction
  • Conversion of online leads to contracts in both Netsuite and Cognito Forms

Requirements:

  • Bachelor Degree/ Diploma in IT or related fields
  • At least 2 years working experience in workflow development and UI/ UX design
  • Experience with programming languages such as PL/SQL coding, Java scripting & basic java knowledge, DOT net
  • Good understanding of software design, implementation, troubleshooting and maintenance
  • Experience in working with Netsuite and/or Cognito Forms desired
  • Proficient in use of Microsoft Office
  • Interest in web & mobile technologies
  • Strong critical thinking and problem solving skills
  • Ability to work under pressure and meet tight deadlines
  • Experienced in front-line customer service
  • Fluent in written and spoken English
  • Excellent in conversing with customers (particularly on the phone), call centre experience would be an advantage
  • Must be available to work on weekends, and public holidays

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