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Job Responsibilities * Responsible for the projects from the design stage to construction and final review. * Work closely with other design disciplines, locally and regionally to ensure the int

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HR & Admin Assistant

Impact Bpo Services Pte. Ltd.
Singapore
0-2 years

Job Responsibilities: * Generate, verify and compute weekly/monthly attendance/overtime & other allowances claims for end-month payroll processing * Perform recruitment activities for blue-colla

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Bank Operator

Impact Bpo Services Pte. Ltd.
Singapore
0-2 years

Responsibilities: * Review transactions alerted by the filtering system SHINE and applied the decision grid provided by GFS Paris to determine within the timescale defined in the SLAs with the Grou

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Senior Civil Engineer

Impact Bpo Services Pte. Ltd.
Singapore
2-5 years

Job Responsibilities: * Undertake design and analysis of civil works including roads, alignment, drainage, sewerage, and utilities for infrastructure and building projects, and deliver solutions to

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Core Responsibilities Deliverables * Daily portfolio maintenance through processing lifecycle events and restructurings * Review and set up of new securities or deals including any relevant at

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Sous Chef (Japanese Cuisine)

Impact Bpo Services Pte. Ltd.
Singapore
2-5 years

Responsibilities: * Assist in all Japanese cuisine preparations including the preparation of all ingredients and basic mise en place * Prepare all types of sushi, including maki, nigiri, and sas

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Hiring for Helpdesk Lead & Agent

U3 Infotech Pte Ltd
Singapore
1-11 years

We are hiring for Call Centre/Contact Center/BPO professionals for the role of Helpdesk Lead & Agent in Singapore for one of our clients

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* Singapore Based * Attractive Salary Package * Company Benefits & Incentives * Career Progression Opportunities Interested applicants can also send your resume to Whatsapp:+65 9460 881

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Customer Service Officer [Shift hours]

Tdcx (sg) Pte. Ltd.
Singapore
0-2 years

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the wor

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Customer Service Team Leader

Tdcx (sg) Pte. Ltd.
Singapore
2-5 years

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world

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Client Service Associate (Japan Market)

Tdcx (sg) Pte. Ltd.
Singapore
0-2 years

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most l

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Client Service Associate (Korea Market)

Tdcx (sg) Pte. Ltd.
Singapore
0-2 years

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most l

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Client Service Associate

Tdcx (sg) Pte. Ltd.
Singapore
0-2 years

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most l

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Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most l

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The Service Operation Lead plays a critical role to manage the day-to-day service operation in the field. He acts as the main bridge between field-based service engineers and the backend support team,

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Front Desk Ambassador

Tdcx (sg) Pte. Ltd.
Singapore
0-2 years

#BeMore Do you aspire a rewarding career that lets you do more and achieve more Unleash your full potential at work with the company, an award-winning and fast-growing BPO company. Work with the wo

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New Business Associate

Tdcx (sg) Pte. Ltd.
Singapore
0-2 years

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most l

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New Business Associate

Tdcx (sg) Pte. Ltd.
Singapore
0-2 years

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most l

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AWS is looking for an experienced Solutions Architect to help advise our Financial Services customers on how to best adopt and leverage the value of AWS technology. This is an ideal role for someone w

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Position: Global Operations Manager (OM) Department: Operations Location: Philippines Reporting To: Chief Executive Officer Subordinates: HRATeam, HRRA Team, IT Team, Compliance Team Overview: T

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Front Desk Ambassador

Tdcx (sg) Pte. Ltd.
Singapore
0-2 years

#BeMore Do you aspire a rewarding career that lets you do more and achieve more Unleash your full potential at work with the company, an award-winning and fast-growing BPO company. Work with the wo

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Space Facilitator

Tdcx (sg) Pte. Ltd.
Singapore
0-2 years

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most l

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The Global Solutioning Leader, HCM Enterprise Applications (EA) Managed Services role is responsible for effectively managing the solutioning department supporting the IBM Consulting HCM EA AMS Practi

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Space Facilitator

Tdcx (sg) Pte. Ltd.
Singapore
0-2 years

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most l

Skills :

The Global Solutioning Leader, HCM Enterprise Applications (EA) Managed Services role is responsible for effectively managing the solutioning department supporting the IBM Consulting HCM EA AMS Practi

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BPO Job Vacancies

Business process outsourcing or BPO is a booming industry in India. If you happen to be looking for some work experience early on, BPO jobs allow you to enter the professional domain even with a high school degree. That is why, it is a commonly opted profession among youngsters who need financial support in order to pursue higher studies later.


If you do happen to be looking for BPO jobs as a fresher, you may not be directly involved in the actual business processes of the company. There are number of different roles that newcomers can access – customer support being one. Since BPO jobs often serve customers from other countries, work happens across various time zones and shifts. This is also another reason why youngsters have better chances with the flexible work time requirements of BPO jobs.


✅ What is a BPO Job?

So, before we get on to the specifics of BPO jobs, let’s first understand what BPO really means.


Business process outsourcing is primarily a business practice where a company hires an external company to perform functions for its own business to thrive. These functions could be for back office operations (such as accounting, IT services, human resources, quality assurance and payment processing) or front office operations (such as customer relation services, marketing and sales).


Since BPO jobs are carried out across locations within and outside borders, they are categorised according to their location into the following types:


  • Offshore outsourcing: When a company hires an overseas company to outsource its business functions.
  • Onshore outsourcing: When a company hires a domestic company to outsource its business functions.
  • Nearshore outsourcing: When a company hires an external company from its neighboring countries for its business. 


While these were BPO jobs based on location, there is another categorisation of BPO jobs based on the services they provide. These are:


  • Knowledge process outsourcing (KPO): This type of outsourcing service is provided along with knowledge expertise around the subject.
  • Legal process outsourcing (LPO): This type of outsourcing service is actually a type of KPO that provides expertise in legal services. These services can range from drafting legal documents to offering legal advice.
  • Research process outsourcing (RPO): Also, a type of KPO, that involves research and analysis services.


✅ What is the difference between a call centre job and a BPO job?

A call centre job can be termed as a subset of a BPO job. A BPO organisation may be handling various processes, which may include non-calling processes such as accounting, payroll, quality control…etc. A call center job is that part of BPO, which handles telephone calls. For example, a call centre job may involve calling customers or receiving customer complaints coming in over the telephone.


✅ What are some of the top industries that seek BPO services?

Since BPO jobs are crucial gap-fillers in facilitating core functions within companies, various industries outsource services through them. Some of these are organisations involved in information technology, healthcare, biotech companies, pharmaceuticals, energy, business services, retail and e-commerce, telecom, automotive, utility companies, banking and investment firms, supply chain, capacity solutions, asset management, and marketing agencies, among many others.


Across these sectors, BPO jobs are offered in quite a few areas. These areas could range from customer interaction and service, to IT operations and human resource services and so on.


✅ Is BPO only about Call Center Jobs?

Contrary to popular belief, BPOs are not just about call center jobs.


It is a misconception that BPO jobs only comprise working as call centre agents, especially since you can get in right after school or college. But that is not the case.


BPO jobs consist of a range of services that optimise the performance of their clients. These could be related to data entry, processing, department outsourcing, technical support and customer support. Due to high demand for outsourced services by countries such as United States and United Kingdom, India and other developing countries have immense scope for BPO jobs.


If you plan to start early on in your profession or need a part-time job to sustain your initial years financially, BPO jobs are perfect. You may start as a customer support agent if you do not have any experience in the technical field. And if you do have some kind of technical exposure, you may work as a technical support executive or a process executive.


✅ Is BPO a good career option?

Since the starting salaries in BPO jobs are decent, it is a good option to fund your livelihood. Additionally, most BPO companies provide free transport and discounted food facilities, further making BPO as an attractive career for beginners. Over time, you could benefit from the various workshop and training sessions that they offer and move up to higher, more qualified positions within the company. Many professionals pursue higher studies while working BPO jobs to ultimately join the roles they seek.


✅ What are various jobs in BPO sector?

From operations management, content management, research and analytics, legal services to training and consultancy, you have a diverse range of choices in BPO jobs. Moving up the ladder is comparatively faster in a BPO as compared to other sectors. Therefore, performance matters a lot especially when it comes to appraisals and promotions.


Some BPO jobs are even available in flexible options today due to the digital nature of work. It not only benefits the employee but also saves the employee on employee expenditure. Additionally, countries like India have a lower labour cost as compared to others, making the demand higher in this sector here. High demand and options with less qualifications means more available candidates. This makes BPO jobs a highly-popular choice among the wide spectrum of job seekers, across various tiers of cities.


✅ How to apply for a BPO job?

By now you know that getting into BPO jobs is not that difficult if you are only starting in your career. However, you still need to understand the basic rules of applying for jobs. And, if you are looking for higher positions, even more so.


Start by working on your resume. Even if you do not have any prior experience or qualifications, you could still create a decent resume. You could always refer to your coursework and projects from school or college that reflect your skills as a fast learner, your ability to manage projects or lead a team. Having good communication skills are also a great asset to showcase on your resume, since it is valued in almost every job profile. You could look up online for which keywords to use for which position so as to maximise your chances of getting selected for the interview round.


Whether you are trying for entry-level BPO jobs or qualified ones, the interview round needs equal preparation. Work on your body language – right from how you greet the interviewer, how you shake hands to how you bid farewell and exit the room. If you happen to be an introverted personality, practicing your interview a few times ahead is a good idea. Make sure you reach on time, are well-groomed and in the right attire.


These details, though seemingly minute, reflect on your personal conduct and could make or break your first impression. Make the most of your resources to optimise your job hunt and find yourself the right BPO job.